Overview:
Anthill is an intuitive customer process management tool that enables businesses to set up workflow streams that span teams, channels, and locations for employee and customer interactions. This CRM application is quite flexible and adaptable; it allows the sales, admin, and support teams to stay on the same page to create a smooth client experience, managing even the most complex sales cycles. It enables marketing and sales teams to customize their pipelines and also keep tabs on all pertinent client behavior and interactions. Anthill's CRM technology assists you in automating sales. Users can improve internal communication throughout the company by keeping all client contact visible and keeping progress notes in one place. With this CRM, you can easily track team performance, monitor customer happiness and satisfaction using health status reports, track team performance, and also automate customer reminders (via email or SMS) at each stage of the customer journey. With Anthill CRM, you can mix several visualizers and datasets to create 360-degree customizable dashboards for every individual team. You can also examine the real-time data (customer performance and team performance) with a single click.
About us:
Anthill CRM is a customer process management tool that streamlines operations, improves decision-making, and speeds up business growth. It handles the complete customer lifecycle. It helps promote efficiency and productivity by sending customized notifications to your customers at every step. This increases efficiency, lowers costs, and delights customers. Anthill makes sure that the quality of the services that your business and organization provide doesn't suffer; it helps in getting more inquiries from your website and provides tools to control and operate on those inquiries. It doesn't matter how many locations you operate in, how many teams you have, or how many multiple channels you use to sell and operate, Anthill CRM provides you with full visibility and a 360° viewpoint of your customers. Its drill-down function provides several viewpoints and gives users access to each record of the complete customer history. You can filter data using criteria such as date, client's profile location, and more, and use that data to create a CSV file for additional processing or third-party integrations. It offers a simple traffic light system to track online inquiries; you can also gradually expand it to inspect the entire client journey. Customer satisfaction can also be achieved with this CRM application; you can see how your customers were actually treated and follow up on that information. Organizations can use it to streamline employee and customer communications across teams, channels, and locations. With a single clear and user-friendly interface, it automates repetitive tasks, informs and impresses customers with professional and personalized communications, builds custom dashboards, drills down to customer-level data, shows the full history of notes, identifies bottlenecks and resource issues, and provides instant control and visibility across the entire company. With a customized CRM, you get a 360-degree customizable dashboard, unique workflows, marketing automation, and the ability to produce invoices and track payments and unpaid balances, just a few of its features. You can also assign tasks to departments and track their progress to identify when a task has been left unfinished and take appropriate action. Utilizing its marketing automation features, users can send SMS and emails with triggers to send tailored marketing campaigns. Not every customer is prepared to contact your organization just by seeing your brand's image or marketing emails. Anthill CRM identifies those customers as prospects so that you can automate routine communication and raise the likelihood that they will choose you over your competitors. With Anthill's API, you can connect your website, applications, and legacy systems to insert and extract all the essential information for effective services, faster workflows, and joined-up thinking.
Company’s Services:
Anthill CRM provides you with the following feature services that help you manage your customer relationships, sales planning, and marketing campaigns effectively: It provides you with dashboards, marketing automation, task management, reminders, and notifications systems; generates invoices and quotations; offers custom API integration; tracks tracking systems' unique workflows; and, most importantly, has an easy-to-use UI. Below are the following key features of Anthill CRM:
Sales cycles can be a little complicated to manage, but with this feature, your team can easily manage all the sales cycles.
- The customized sales pipeline helps you to get a positive customer experience for every client.
- It keeps you updated with complete customer history; you can use sales funnels to monitor group performance; you can also evaluate customer satisfaction using health status.
- 360° Personalized Dashboards
You won't have to wait until the weekend for reports to take further action.
- Anthill offers real-time, personalized dashboards that are specific to each department, so you always have the information you require.
- You can easily make customized dashboards for each team. You can use filters to obtain the information you require.
For all types of customer data and contacts, it provides bespoke processes.
- All departments and team members can save plenty of time and can avoid errors by carrying out tasks consistently when all the tasks and specified procedures are already defined.
- You can describe and assign the tasks and steps that each team and employee should take. You can also create triggers, and automate time-consuming processes. All the risks can be reduced by giving thorough instructions.
To attract, convert, and retain customers across their entire customer lifecycle, Anthill CRM sends tailored marketing messages.
- It automatically delivers customized emails and SMS, it sends automated messages to your customers at the perfect time using segments and triggers.
- You can also send customized emails and SMS texts. With client surveys, you can collect clientele feedback.
Manage every step of the order process, including pricing at the quote stage, purchase orders, invoicing, and stock management, within Anthill.
- Product catalogs fuel a quote generator.
- Create and distribute procurement orders, make invoices, track payments, and balance out all outstanding debts.
Pros
There are the following advantages of Anthill CRM software:
- The Anthill team is very supportive, they also offer you some suggestions and help you to get through any obstacles and issues you face while operating with this application.
- The application has an incredible interface, very user-friendly. They offer unlimited customization to meet the needs of any business, information is transparent and easily accessible.
- There are numerous tiers of procedure, compliance, and third-party sites in the financial services industry, particularly the insurance sector. Anthill has been customized to meet all the unique business needs and requirements of every industry sector.
Cons:
There are the following disadvantages of Anthill CRM that might disappoint you:
- Their customer service doesn't provide you with a phone number, so you can contact them in case of any urgency, you will have to wait until they contact you from their end.
- The Anthill CRM no doubt supports you to handle all the complex and tedious work, however, when you use certain tools it slows down.
Conclusion:
Anthill CRM is an outstanding platform that has been highly rated among other CRM software; it has also been ranked 561 of all CRM software based on reviews from a single source. Anthill CRM is available at an affordable price ($55), and it also provides a free trial, so you can test whether this application is suitable for your business type or not. Its customized processes assist you in defining policies for employees to adhere to and offer consistency across channels, teams, and locations. You can assign tasks to departments and track their progress to identify when a task has been neglected and can take appropriate action as required by the situation. Anthill's marketing automation allows you to send tailored and specific marketing campaigns to customers using trigger-based emails and SMS messages. Customer surveys, a no-code email builder, and a Google Analytics connection for performance tracking are other features of this CRM application. Overall, Anthill is a perfect option if you want to optimize your marketing channels, increase your sales productivity, and improve your management teams.