Overview:-
Big Contacts by ProProfs provides user-friendly software for CRM, email, and contact management that enables small businesses to expand by increasing sales. CRM is a customer relationship management software. It helps businesses in tracking their business sales, activity, team progress, and many more. Many small businesses could not afford CRM software because of its cost. But Big Contacts provide CRM at an affordable price. Their packages for small businesses start at just 5 dollars. The main focus of Big Contacts is small businesses. It aims to enable small businesses with CRM software and develop and nurture their leads through it. Their CRM software is enabled with Email and Contact Management.
To gain more knowledge on CRM, Big contacts regularly update their blogs section. Their blogs section gives business knowledge on CRM and other business activities. For Big, Contacts users matter the most. That’s why they provide dedicated 24*7 expert services. A user can contact them for any query regarding the product or application of the product.
Introduction
Big contacts are a helping hand for small businesses. They take care of all the customer-related services for the business and help them increase the reach and traffic on the site. They are ranked as the #1 rated CRM for companies. They capture leads by connecting webforms, importing spreadsheets, customizing contact records, and also behave like a magnet for opportunities. Big contacts track social media and emails that help in growing sales. The company is established under ProProfs and is very easy to understand and run, unlike any other CRM provider which runs courses for users because of its complex design. But even after they're easy to use services, one can contact them anytime with the help of the company’s 24*7 help centers via phone, chat, and emails. The company provides timely reports and Analytics for tracking and analyzing sales and team performance. They have features like managing contacts, opportunities, lists, data, emails, campaigns, reports, free templates, etc. They also explain to their users the benefits of CRM and have one of the best sales funnel software tools and implementation practices of CRM. Big contacts also provide lead generation through CRM software and have a 15-day free trial service. The 3 plans that they provide are Big, Bigger, and Biggest starting from $5 only. They have both monthly and yearly subscriptions. The company provides setting up services to their customers and helps them have a quick and easy start at no additional charge. Their customer services are available five days a week from Monday to Friday from 9 am to 5 pm. You can make easy changes in your program anytime between your subscriptions. Big contacts use Amazon Web Services for keeping all the data safe. Their blogs provide an immense amount of knowledge to the users by blogs on different and trending topics. Having all the knowledge and data about CRM and software, these blogs also tell us about the e-commerce market and small businesses. They also have video classes to make better use of their software and services. Some of the famous blogs are 12 best CRM software for e-commerce brands, benefits of CRM and why CRM is important for small businesses, 11 Best implementation practices for CRM, etc. Big contacts have 4.5 stars from Getapp, G2 Crowd, and Capterra. They also got the title of High Performer Winter 2022. Keeping the whole team updated with the new changes and additions Big contacts perform a major role to keep the whole group together and aware of the company.
Pros and Cons of Big Contacts
- Combination of CRM and Email:- Big Contacts software is designed with integration of CRM and Emails. It gives ease to users as personalized emails can be sent easily.
- Easy to use:- Big Contacts are easy to understand by new users. It is specially made for small businesses and of which its design is easy to understand. A user does not need to train for its application.
- Specific niche:- Big Contacts specially target small businesses. Its whole UI, features, and applications are designed so that small businesses can find it easily.
- Feature Rich:- What makes Big Contacts no 1 for small businesses is its feature fullness. It is rich in all necessary features for email marketing.
- Affordable Pricing:- The prices of Big Contacts are affordable for small businesses. It also includes 3 different plans. A company can choose plans as per their requirement.
Cons
- Tool speed:- Many users have complained about the speed of the Big Contacts. In updates, it improved them
- Bugs in Email Integration:- Many users reported that they have faced bugs while using the email from Big Contacts
Services
The services provided by Big Contacts are:-
- Mobile CRM:- To make Big Contacts much more accessible, they have provided user Mobile CRM service. The mobile version includes all necessary CRM functions. Big Contacts mobile CRM is optimized for every device. Even on tablets, it works perfectly and smoothly. Using Big Contacts on mobile is not hard as it offers easy navigation. This helps in better management of sales and tasks. Some features are Contact management, Reports management, lists, etc.
- Email Marketing:- With the CRM function, Big Contacts also have email marketing services. It combines the function of email Marketing with CRM for better usage and faster results. Big Contacts email service also includes follow-up emails for business. It integrates with different email marketing software for smoother email marketing services.
- Sales tracking Service:- Tracking sales is easy in Big Contacts. It includes pipeline tracking of sales, sales dashboards, reports, and analytics. Big contacts sales tracking services also unify all sales data in one place. This helps in a better understanding of the sales funnel and also helps in getting rid of too many tabs. A small business can improve its productivity and user experience
- Sales pipeline management:- Users are given the option to form their custom sales pipeline. Users can select stages of sales with its drag and drop functions. A user can even track the performance of a team, and find errors and KPIs.
- Contact dashboard:- Managing hundreds of contacts is easy with the Contact dashboard. In this, a user can manage tasks, add files, track email, and many more.
- Team Calendar:- Team calendar helps employees in tracking the task and marking important events and meetings. There are 3 options included in the team calendar i.e. day view, week view, and month view. As per convenience and usage, a person can select anyone.
- Deal Tracking:- Big Contacts helps businesses track their deals. Deal tracking service helps small businesses organize their sales flow. It also helps businesses improve their productivity. Overall leading to an increase in their sales.
- Financial services: Big Contacts provide dedicated CRM for the financial services of the company. In this, different options are available. Such as customized data fields, reporting and analytics, automation of business services, and many more.
- Reporting: Big Contacts have powerful reporting services. In this, they offer a variety of options that enable companies to easily manage contacts. Advanced search, system reports, and saved reports are some of their most popular reporting service offerings.
Conclusion
A CRM tool helps businesses in smooth working, therefore, generating higher leads and facilitating more sales. Their main focus is on small businesses. Therefore their packages are divided into 3 parts. A small business can choose the best package as per its requirement. For confused users, Big Contacts have a 15-day free trial. In the trial, they are provided with all services a paid user gets. Users can understand it and familiarize themselves with it.
Big Contacts CRM tool is integrated with dozens of most used software. It integrates email marketing with its CRM tool for better email performance. Users can personalize their email and make schedules with most likely conversions. With email marketing, they even have contact management which helps track contacts, manage performance, and organize the work. It has effective and user-friendly services within an affordable range. Even if a user faces issues while understanding the software they provide experts help through text messages, emails, and calls throughout the day. Which shows their dedication and concern towards their customers.