Overview
BluWave Software is a company that has combined experience of twenty-six years when it comes to providing sales management solutions. It is a business management software solutions company that works to provide software related to sales and customer management. As a company, BluWave Software focuses on the needs of its clients and makes sure that they get all the business solutions. The working motive of BluWave Software is to provide cloud computing-based solutions for business expansion. The company has currently created around 400 software tools that are helping its clients achieve their expansion goals. Unlike other companies in the market, BluWave Software works alongside the clients to customize the tools according to their needs. Pipeline management, calendar management, CRM, sales management, etc. are some of the services that this company is providing to its clients. Apart from that, the clients also have the option to collaborate with third parties to get more leads. So, BluWave Software is a worthy software solutions company for all businesses that want to expand.
About BluWave Software
BluWave Software has a history of around thirteen years in the sector of business management solutions. It was started in June 2009 with the motive to revolutionize the CRM arena with cloud-based software solutions. At that time, customer relationship management was not seen as a big sector and that is why it had less competition. With the entry of major players like Microsoft and Google, the CRM industry kickstarted. BluWave Software also came in around that time when the CEO Byron Cooke-Tonnesen was satisfied with the market research. Even after being from an accounting background, Byron knows software solutions and is a Microsoft-certified professional. The CEO along with a team of highly skilled and passionate executives started BluWave Software with only a few CRM services. Now, the company has grown to provide nearly four hundred tools to its customers and it is all because of how the company is functioning over the years. It provides business management solutions along with customized software tools. These tools help with sales management, customer relations, calendar updates, task assignment, automated sales force, etc. One of the major reasons why the company is succeeding in this competitive market is its craving for innovation. They work along with their clients to make sure that their software solutions work precisely. It also helps with getting all the queries resolved almost immediately. BluWave Software has thus been able to keep its clients happy with its services. The company has an able leader and a dedicated force of employees that keep up the good work. So, if a business owner is confused about which CRM system to trust, BluWave Software is a great choice, to begin with. They also offer a trial period for the new clients to get their faith in the company. It is a worthy choice for all kinds of small businesses, medium businesses, and startups.
What services are provided by BluWave Software?
BluWave Software happens to be one of the most competitive CRM systems on the internet and that is why it offers multiple services. Some of the flagship services offered by this company are:
BluWave Software has a sales management software system that helps clients to make sure that they are up to date with the leads. It provides a custom database that contains certain filters to get the leads with the highest potential. This helps in ensuring the employees' efforts don't go in vain. Now that the leads are sorted, the sales management system helps with being updated on the progress of the sale. It means that the software keeps a track of all the actions taken over the business proposals made. It also automates a lot of tasks like sending emails about business updates and new services to the leads. BluWave Software integrates automation into quotation making, inventory updates, opportunity tracking, etc.
The software helps in retaining customers rather than forming new ones as the cost could be six times more. The key to retaining existing customers is ensuring they get the perfect after-sales services. The customised tools provided by BluWave Software help in getting electronic job cards related to service requests from customers. An automated system sends service alerts and other updates to the client's customers. Clients can also make their service checklists and circulate them amongst their customers. BluWave Software provides software solutions regarding assigning tasks to the services team and generates an automated calendar regarding all the tasks.
As a part of the after-sales services and customer management system, BluWave Software offers electronic job cards. These are digital copies of the offline job card itself. It means that the customers can update their service requests on the service requirement software. Client services software creates an automated job card and assigns it to a technician. This is a separate service that can be bought from BluWave Software as it saves paper and reduces the hassle of miscommunication.
Since every business has shifted towards mobile usage, BluWave Software also decided to provide all their services to the clients in one place. Thus, they have created an app for android and iOS where the clients only have to log in and get all the CRM information in one place. From this app, they can control all the major operations as well. It also sends notifications to the users over important updates related to the team or assigned tasks.
Pricing
BluWave Software offers multiple packages for CRM software according to the client's needs. The basic package starts at R 6230 and the highest package is R 56,340 annually for 14 users. Talking about BluWave Mobile and Service, there are several packages available on their website.
Pros and Cons
- BluWave Software offers customized tools that help their clients attain the required sales target in less time.
- The tools that this company provides are easy to use and can be used by even the nontechnical staff.
- This company is being managed by a team of executives that have all worked in top firms and understand the requirements of a business to expand.
- BluWave Software tools can reduce the burden on the sales team by nearly 37%.
- The company provides services and tools that are completely advanced, which means they are highly innovative.
- They are currently accepting payments in Brazilian currency only which makes it difficult for international clients to make use of their services.
- Sometimes, the tools offered by them can be a bit difficult to understand if a new employee has joined and has no context.
- BluWave Software is focusing a lot on the sales department and needs some more tools in customer management currently.
Conclusion
Sales and customer relationship management are the two pillars of a strong business. They help every new and small business to prosper. The competitive nature of the world's markets has made it a necessity for every business to have a proper sales management and customer relationships management team. Getting these teams separately will cost a lot and this is why most companies choose CRM systems. After learning about BluWave Software, it can be said that it is one of the most intuitive ones in the market. The team only talks about quality and would be able to reflect the same as needed. Also, it is available at a very affordable rate. The software solutions that it provides are all cloud-based and the clients do not have to worry about the data. A lot of automation related to sales and services part makes it a unique choice. So, if a business wants to manage its sales, and customers and expand its business, BluWave Software is a perfect choice.