OVERVIEW
ChannelOnline is a household name in the e-commerce automation niche helping a plethora of Value Added Resellers to systemise, segregate and modernise the sales cycle through an automated store-front, automating the process from the first contact, pitch to the purchase order.
A product of 1WorldSync Content Solutions, ChannelOnline is backed by an experienced team of IT professionals and technology experts, who are closely exposed to the industry, having a thorough understanding of what the client’s business needs. A suite of industry leading features, automation applications and years worth of experience make this solution best in class. ChannelOnline handles billions worth in sales and purchase requisitions annually, with partners/ customers numbering 1.5 to 3.5 thousand total in the U.S. and Canada.
A unified display for leading products, resellers and suppliers at the marketplace in the dashboard, extensive set of pro-sales tracking features, smart purchase requisitions, logistics and stock updates make the solution a premier name in the industry. Through automation, profitability and efficiency is maximised, the process of quoting prices to convert prospects and leads takes lesser time. Timely placed orders to suppliers allow that your business never halts due to no stock. ChannelOnline is a web based, SaaS supported solution based in the U.S.
ABOUT
The solution is a complete package of all the functions, technology support and sales tools that a business needs to increase sales and turn over more revenue, customer information and profiles to create complex purchase requisitions for the suppliers, the solution covers all the bases. Businesses don’t have to manually keep track of all customer demographics, study purchase trends and individually track shipped orders, the solution does all of this for the business. The robust automating functionality keeps a check on all purchase orders ingoing and outgoing. Simplifying the complete sales process, converting a lead into a committed customer.
Automation of essential components involved in the e-commerce domain, empowers Value Added Resellers and MSP’s complete control over sales and purchase. Efficient genesis of pricing quotes and catalogue regulation compounded with sales trajectory prediction enable a smooth operation in anything that is sales related. Businesses can tag, label or attach special notes with special customers or clients, easing the process of managing customer specific costing and discounts. Easy logistics and delivery is provided with ChannelOnline’s shipping partnership including all major providers, hassle free logistics is ensured with the purchase of the solution. Combining this with their tailor-made product information management feature, clients can edit, track and manage stocks, SKU’s and other related information.
Another feature that sets ChannelOnline’s functionality from the competition is the availability of real-time or concurrent pricing, stock availability and tracking, this means that all the information and statistics visible on the dashboard and the interface, is being updated every single second in the present time. Their extensive technological experience and support back this feature. All reports and records are always updated to the current minute ensuring customers have complete control and knowledge over their business. They also support the manual addition of wholesalers, suppliers and distributors not already supported by the solution, this will help broaden the catalogue and products offered.
They also provide other smaller supporting services such as the incorporation of Autotask compatibility, all customer demographic data and profiles can be imported into Autotask with a single click, bulk catalogue shipping to various search engines and marketplaces help reach a broader audience and drive traffic back to the product site. Security is kept in check with the option of 2- Factor Verification with a one time password sent to the customers mobile device. Customers can also stack orders and purchase requisitions, and approve them one by one, every approved order is then forwarded to the sales executive. Addition of these small spectrum supportive services and integration makes ChannelOnline a complete solution.
FEATURES
- Customer Relationship Management
ChannelOnline simplifies CRM with dedicated customer profile and demographic tracking, through leads to prospective sales. Easy transaction ledger, or tracking sales numbers. They make the journey of evolution of a potential lead to a prospect to a long-term customer a breeze through automated CRM and extensive technology support.
- Business Marketplace or E-Commerce Site Management and Support
They eliminate the time consuming and laborious marketplace regulation by automating customer self-service and other complex sales procedures. Clients can place, edit orders, check prices and access complete order records. The page is tailor-made for the business with easy layout and UI/UX changes. There is also added social network and marketing support integration.
- Business Document Pipeline Streamlined
ChannelOnline streamlines and linearises the process of enquiries made to the sales or purchase requisition unifying the UI, which can also be used for quoting, quick invoicing and tracking sold products. Maximise efficiency by tools that edit and manage quotes, quick invoice generation and return requests for an order delivered, all with just a single click.
- Concurrent Pricing and Product Availability
Over tailor-made marketplaces, Channel Online also provides customised brochures catalogues with various sourcing integration, SKU’s ledger and records, creation of a personalised products. All stocks and prices are kept in check by the second, no data displayed is out-dated, real time updating enables better sales and timely sourcing of products from the storage units or the suppliers. The business can also set special prices and catalogues specific to the customer profiles so that right prices and profits are made.
- Product Stock and Supplier Regulation
To keep stock in check and create orders in concurrent time while products are selling in the marketplace, so that your business never goes out of stock, Channel Online has custom tools integration, with tracking wholesalers and product details and unit check and automated order placement. Suppliers can be added manually if not registered or available in the list of the solution to broaden the services and products offered.
- Purchase Orders
Automated submission of purchase requisitions and regular updates from the suppliers and vendors help maximise sales and profitability. Businesses can add different orders from different providers or customers one split complex requisition. Clients can also manually create order requests. Informative dashboard allows for simple tracking for all shipping details, through order placement, packed to shipment, every update is reported.
- Intuitive, Simple and Informative Dashboard and Sales Report Records
The dashboard and user interface can be personalised by the client to display the components and information, buying patterns, sales trends or shipping logistics information, the dashboard is completely modular.
PROS & CONS
Pros
- Custom Supplier, Catalogue and Product Support : Clients can manually add in and register suppliers or wholesalers that are not already registered, along with custom product catalogues that enable a broader service plan and category.
- Great customer care experience: Better profit margins, growing turn-overs and revenue and happy customers with great customer care experience are all synonyms with ChannelOnline, with extensive background in technology as well, helps add in to the technical support.
- A robust suite of tools and services: The suite of tools and functionality offered by the solution is unmatched in the field by any competition, a complete package that covers all the steps of a sales cycle, cutting costs and time maximising profits and revenue.
- Wide Third-party Tool Integration: The solution integrates a number of third-party solutions as support services, further widening the functionality and use-cases.
- Extensive IT and Technology Support: The solution has thorough technological experience and support team that helps with smooth operation of the solution, the solution also comes bundled with the marketing solution at absolutely no extra charge.
Cons
- No Mobile Application Support- The solution is web based, SaaS supported but it does not support mobile device use or has a dedicated application for use.
- Search Engine Functionality Limited and Buggy: The solution does support the use of search engines to export and distribute catalogues and divert more traffic to the website, but the functionality is limited and can be refined to be of more use, bugs need to be updated as well.
CONCLUSION
ChannelOnline is a web based IT solution that offers a complete package of services that automate and simplify the process of sales, from the first lead to a successful placement of a purchase requisition through a delivery. It offers wide third-party tools and applications integration along with an in-house suite that covers CRM, sales and purchase, trend predictions, infographics and dashboards to tracking suppliers and wholesalers. It is segment leading as the only solution offering concurrent or present time updates on the website, so the business owner is never late or out of the loop.
CRM enables that every lead is capitalised and turned into a long-term business partner or customer, stocks, catalogues and products are handled by the product behind the scenes, shipping and logistics is also automated, ChannelOnline supports the business from the first step through the last step of the sales cycle.