ConvergeHub

Overview: 

ConvergeHub is one of the best CRM software for end-to-end customer lifecycle management with the help of sales, marketing, and billing tools. It provides you with tools to automate your sales process and increase your business’s productivity in the long run. As the tools given on the platform are clearly visible to customers, getting access becomes convenient. All these features are easy to apply, and run on a no code application system to provide you a faster workflow. What can set apart your business from your counterparts is the relationships you build with your customers. ConvergeHub is one such company that helps you do just that. A CRM- driven company, ConvergeHub provides you with easily accessible tools to help you build long-lasting relations with your customers. This will help you to inculcate a loyal customer base that always comes back and spends more money each time on your business. The official ConvergeHub website provides a quick and simple rundown on how to use these tools easily.

About ConvergeHub: 

ConvergeHub helps you create a customer-friendly online platform by implying CRM techniques for the best results. Customer journeys, and cycles can be tracked down to understand the interactions in a better manner.  ConvergeHub provides your business with an all-in-one platform for your customer information by managing sales, billing services, and marketing. It provides easy, ready-to-use tools with scalable CRM that is packed with advanced features and can help your business grow. One of the biggest pros of using ConvergeHub is its high-powered feature-packed CRM at an affordable price for small-scale businesses. It provides ready access to high-powered tools like automation, reminders, alerts, and analytics to optimize your business’s productivity. ConvergeHub provides help with marketing for your business through CRM with automation thus facilitating smarter marketing decisions. It also helps you accelerate your sales by providing a dashboard that manages your leads, contacts, accounts, and deals. It also provides you with an option of merged platforms for sales and post-sales support which makes work easier for your customer support agents. This in turn results in an increased amount of satisfied customers and more sales for your business. Since ConvergeHub lives in the Cloud, one can always securely access the billing platform from any device in any part of the world. ConvergeHub can also be used to collaborate with customers, employees, and partners on lead generation, sales, marketing campaigns, etc. The ConvergeHub platform delivers flexibility and extensibility and can be instrumental in configuring your business’s long-term needs and solutions. The official website of ConvergeHub has a “tour” tab that gives a detailed run-down of how to use these state-of-the-art tools to maximize the potential of your business and truly take it to the next level. The affordable payment for ConvergeHub makes it a boon for all small-scale businesses worldwide which is backed up by the thousands of testimonies of satisfied and happy ConvergeHub customers from all around the world.

Company Services: 

1. Sales: this platform aids your sales reps in closing more deals faster with a lesser amount of clicks using the sales pipeline management as well as workflow automation tools

1. Dashboard: it helps you manage deals by the expected close date, leads by sources, deal acquisition, etc
2. Account: it helps you manage, share and collaborate with other accounts
3. Contacts: ConvergeHub helps centralize all business contacts in one place

1. Marketing: ConvergeHub allows you to use powerful campaign management techniques to manage leads and convert them to real opportunities for your business

1. Campaign: manage your business’s entire marketing mix using the ConvergeHub platform
2. Email Templates: using ConvergeHub gives you access to six categories of predefined email templates that help in automated marketing
3. Broadcast: use four broadcast mediums namely, email, direct mail, SMS, and social from a single interface

1. Service: it helps you to empower your customer support agents with the appropriate resources 

1. Case Management: facilitates in delivery of on-time effective customer service
2. Case History: this service includes accessing the summary of customer case history available under“issue history” section
3. Web to Case: it helps you capture customer support requests from your business website to include in the ConvergeHub cases module.
4. API Integration: facilitates the integration of ConvergeHub with third-party applications

1. Billing: it handles the automation of tasks like generating an invoice, organization of all expenses, and tracking on follow up feedback from customers under a few clicks

1. Quotations and Invoices: it is very easy to personalize and create your own invoices while using ConvergeHub
2. Payment: it lets you request multiple payments on your invoices and you can charge for any expense you incurred for all the work you put in

1. Collaboration: you can use ConvergeHub to collaborate with customers and simplify workflow.

1. Library: here you can store and manage important business data and files
2. Partner: this service helps establish direct communication and collaboration with channel partners
3. Notifications: it allows you to send notifications to one or multiple business associates in regards to client updates, meeting rescheduled dates, or reminders for upcoming activities if any

1. Platform: ConvergeHub provides a secure and reliable Cloud platform that is scalable and easily manageable

1. Apps Store: it helps to expedite customer service, sales made by the business and even marketing
2. Sales Process: it will handle all leads and deals for your business in an effective way
3. Automation Workflow: Use this service to eliminate manual work and reduce operating costs for your business

1. Tour: the official website of ConvergeHub provides customers with demo services which comprise detailed video tutorials on how to use each service provided by the software.

Pros: 

• All-in-one platform for business management 
• CRM-driven software that focuses on building good relationships with your customers
• Easy-to-use tools with worldwide access from any device
• Secure platform for storing business-related data like customer case history, documents, etc.
• Affordable for small-scale businesses and time effective
• Simplifies tiresome procedures like billing, customer follow-up, customer support, etc.
• Facilitates collaboration with other businesses in the market which helps in building a network for your business and brings in new customers
• A detailed explanation of the usage of each tool is provided on the website making it very user friendly
• Helps your business to thrive in and keep up with today’s digital age

Cons: 

• Very heavily reliable on the internet and digital gadgets
• Cuts down on manual labor thus, decreasing opportunities for real-life employees in the workspace
• The over-involvement of online tools can lead to a decrease in human-to-human contact in the process of relationship building with customers and make them feel alienated

Conclusion: 

ConvergeHub has all the tools you will ever need to take your business to the next level and establish yourself in the market. It is a unified platform that is easy to use, has quick implementable tools, is customizable, enterprise-friendly, and enhances the overall productivity of your business. ConvergeHub can help you keep track of the customer lifecycle which can be further analyzed to cultivate a loyal customer base for your business. It also provides a safe haven for all your business-related sensitive information, data, and documents. Gaining access to so many easy-to-use, powerful online tools at such an affordable price is an opportunity no business owner should lose out on. The given company has penned down each tool, and its respective workflow advantages that could help clients get a better insight of their functions. With leading CRM systems, and varied solutions, it will become convenient for companies to look for a better lead generation technique, and come up with adaptable strategies to boost business.