EngageBay All-in-One Suite
Summary/ Overview
In this era of so many online opportunities for entrepreneurship, guidelines based on these fields of work are still under improvement for capable people to get into. Working solo is becoming a passion for newcomers as it provides the flexibility of timing and work schedule. Enthusiasts are trying hard to gather opportunities like these for a better work environment for themselves, as those daily 9-to-5 jobs are getting boring for the general mass of people, which may also be due to their substandard wages.
Now, there are several elements to consider while making an online startup work as expected, like the marketing of a website, having a cloud database, getting contacts of clients and customers to deal with and automation of repetitive tasks. These types of tasks are hard to implement as one as they mostly belong to different platforms where inter-connection among these is hardly seamless. Engagebay comes into action to solve all of these problems for all the common people and make it seamless to work.
Main Introduction
EngageBay is a unified marketing, sales, assistance, and CRM system that is made to assist small to medium businesses in attracting, interacting with, and turning website visitors into customers. Businesses may employ marketing tools on the cloud-based platform to cultivate long-lasting relationships with their clients. It was founded in 2017 when it started making marketing technologies accessible to the general public for the first time. It uses CRM to help organize businesses much more efficiently.
CRM stands for Customer Relationship Management. To manage and assess customer interaction and statistics across the consumer journey, businesses employ a mix of activities, approaches, and technologies. The objective is to strengthen interactions with customers to promote client loyalty and increase revenue. These systems can benefit all businesses, from small startups to large corporations. They collect underlying data that specifies the taste of a person in different categories of activities or products. This data is stored to understand the customer's needs and to give them better solutions based on those needs.
It is estimated that the implementation of the platform by millions of people for their work with ease is helping the company generate a whopping 1.6 million dollars in revenue. Currently, the company is being managed and controlled by its talented CEO, Sreedhar Ambati. For now, the company is in great hands, and it can be seen through the statistics of its gradual growth.
The main advantage of this platform is that all the marketing tactics can be implemented in a single place without worrying about any interconnection among the tasks that need to be done by the user. Also, assistance is provided to any individual who needs some help with their job and guidelines seem to be elaborated throughout the platform, as everyone needs to work on their own to make things work out.
Company Services/ Facilities
Here are some facilities that EngageBay provides to its customers.
- Help Desk Automation
With the aid of helpdesk software, a company can centralize all client communications from many channels into one location, keep track of user queries, engage with consumers more effectively, and handle other customer support-related issues more effectively. The platform promises to give a remarkable user experience by enabling connectivity at any time and from any location. The helpdesk ticketing system from EngageBay is smoothly incorporated into a single, integrated platform. The live chat features communicating with customers in real-time, approaching customers with customized tactics, and gaining knowledge of customer habitat in their platform.
- Company, contact, and deal management
The marketing team can advance things with the entire set of marketing tools, which also includes Digital Marketing, Sales Force automation, and many more, and the business can be easily and strategically handled. Customers may now communicate with businesses in a variety of ways thanks to EngageBay's top contact management software. In addition to centralizing data that enables the sales team to engage and communicate with prospects in a contextual, relevant way, contact management software enables communication with customers across many more channels than were previously available. The sales process depends on deals. The Deals feature of EngageBay gives you strong tools to take advantage of any opportunity. This allows you to set up many deal tracks with unique milestones, start automatic follow-ups, and get real-time stats.
- Email and SMS broadcast
By trying to reach out to thousands of people directly in their inboxes in a non-intrusive, cost-efficient manner that is proved to be more productive compared to most other marketing methods, email broadcasting may help create long-lasting connections with prospects, leads, and existing, and previous customers. This creates amazing contact lists for highly focused outreach. Businesses might use EngageBay to deliver mass SMS broadcasts for efficient marketing and excellent conversion rates. With personalization and automation options, EngageBay offers a free bulk SMS solution.
- Task and team management
EngageBay's CRM and consultancy services tools make it simple to plan and keep track of all sales activities and assignments, collaborate from a single dashboard, and manage projects more quickly. Folks may easily drag and drop their jobs to the appropriate columns with EngageBay's drag-and-drop task management feature.
- Product management and scheduling
The company engages in providing access to manage products in the portfolio of a company and enables tweaking it for more customization to the details and current scenario of the product. These can be automated to be done at a specific time for better management.
- Landing pages, web analytics, and video templates
Customers need an enthusiastic webpage that will draw their attention to the products and services the company provides through a website. Web analytics are important as they need to be maintained quite efficiently to maximize overflow when there is more traffic of data than usual. Videos are a great way to engage customers in viewing a specific product or service that a company provides and can be elaborated on to make them understand their needs.
Pros and cons
There are many positives about the platform, EngageBay. One of them is that it is a simple platform for online marketing. The coolest part is that all of the effective tools, including autoresponders, email broadcasts, sequences, and landing pages, are available for free. Nice for a new business. Even the support center and live chat are included in the free plan. Upscaling is simple. In a couple of seconds, any inquiry is resolved. The Engagebay page builder is excellent. It loads quickly and consistently thanks to AWS and CDN Cloudfront supporting the cloud parameters.
Though it is a great value to have the basic plan and work seamlessly using all of its features, a few points need to be taken into consideration. Some functionality is lacking, including Google Meet and event location in the calendar. The Basic Plan needs to include at least some marketing automation sequence. Landing page capabilities for webinars do not enable repeatable footers and headers and there is no opportunity to create custom layouts. The missing piece is Social Media Analytics software.
Conclusion
It can be seen that EngageBay has great potential in cooperating with several marketing tactics in a single place for its user base. Customers would be very delighted to see such modern features in the implementation of explicit marketing strategies. No other company is offering such a great value as EngageBay, where the basic plan mostly covers most of the requirements needed for a new business to settle in the market among other small or big businesses.
Also, this company has active customer support, which can be relied on any time a user faces an issue. Therefore, working on such a platform would be much more beneficial than managing multiple platforms covering different tasks, as it would provide great ease of use with its implementations. Wrapping it up, we could say that this platform can be used by an individual for a startup, a small business, or a large corporation, and the plans are provided wisely according to needs. Hence, EngageBay is worth its value to the marketing community.