Overview:
Epesi is a CRM and ERP software provider with a brilliant track record. CRM refers to customer relationship management and is extremely important to propel a business to international success. Good CRM software can help a business in establishing a loyal customer base. This entails a cluster of customers that keep coming back to the business and spending money. They also spread word of mouth which acts as free advertisement for the business, bringing in new customers. This marks the value of why any organization essentially needs a successful CRM. ERP refers to enterprise resource planning and helps in managing key operational parts of the business. It is another crucial part of holistic business management. It helps in keeping track of the resources that the business uses daily. Epesi is a great outlet to access both CRM and ERP software under one roof. CRM and ERP are the backbones of a business.
About Epesi:
Janus Tylek and Karina Tylek started Epesi in 2006 as a multi-platform app. It is an inter-web application aiming to deliver cutting-edge cloud technology to all its users. It comprises a modular archetype and runs on top of the omni-present LAMP stack. Both small, and medium-scale organizations can take advantage of both CRM and ERP services offered by Epesi. It has released multiple tool kits as FOSS or free and open source. These toolkits are released by Epesi under the MIT license code. Epesi is maintained and copyrighted by a team of developers who work on several projects as a team. It has a plethora of satisfied customer testimonies standing as a testament to its great work ethic. This promotes the growth of relationships between the customers and the business. Such a method is used primarily by businesses to attract and keep customers. Having to research, and cut down important information about each client is essential for any business to do. This has been made possible with reliable tools of the company. Based on their behavior, the valued customer is then given a different treatment accordingly. Customer satisfaction will rise as a result. Success for a business is determined by how well it can satisfy its customers. Businesses use CRM software to implement customer relationship management strategies. These gather all the necessary information from a variety of customers. Combined and saved in a single CRM database, the information gathered is collected. Following that, businesses use these databases to gather data. Epesi is a pioneer in this subject thanks to its new-age software and tool kits. It has over one hundred and twenty man hours under its belt, explaining the monumental success of the company. With more than six thousand registered official installations, Epesi has been making waves for quite some time now.
Company Services:
- BIM User Manual: This manual provides a run down on how to use Epesi tools for beginners. Since Epesi is a web-based application, the computer does not need to be installed to use it. To use it, all that is needed is a computer with strong internet access and a contemporary browser. Team members can use Firefox, Chrome, Opera, Safari, and so on easily. It functions on devices running Windows, Mac OS X, Linux, etc. Epesi provides a sophisticated database to its users. It can be used to store a variety of records. These include Companies, To-Do lists, Contacts, Phone Calls, Calendar Events, Notes, etc. It is a Real-time, multi-user collaboration tool that fosters colleague collaboration. This tool is a game changer for first-time users.
- Account Setup: Users must first register their installation and obtain a license key to use the EPESI Store. There can only ever be one installation running with the particular License Key at any given time. All business purchases are tied to this installation and License Key. Although some premium modules are offered without charge, team members must still purchase a license. This can be done through the Store to use them. Team members are entitled to all upcoming updates for the module without having to make any additional payments. Any price changes won't apply to any of the modules for which the business already has a license.
- Phone Calls: This tool’s function is comparable to that of the "While You Were Out" form tool function. It is used in offices in the USA and other countries. Usually, one has to visit the office to pick up the paperwork. It is usually filled out by a receptionist or secretary who answers the phone. The shortcomings of this antiquated paper solution are clear. There is no permanent record of contact in history. One can't pick it up at home and has to enter the company name, phone number, etc. each time. This tool prevents such shortcomings.
- E-mail Management: This tool allows users to control and manage business emails easily. With the help of the attachments module, team members can add emails to any type of record. This includes a task, a phone call, and so on. Only Company or Contact record types are eligible to receive attachments. These can be received from emails archived from the embedded Roundcube Mail Client. The possibilities are greatly increased by this module.
Pros:
- Epesi provides cutting-edge technological tools and software at affordable prices for all.
- Epesi offers a free trial to all interested users for a limited period. This allows business owners to gauge how Epesi can help their businesses.
- It has a flexible payment plan making it affordable to small and large-scale businesses alike.
- Epesi team understands the struggles of small and medium-scale businesses as that is their target audience.
- It helps businesses to establish a loyal customer base. This group of customers proves to be very beneficial for the business in the long run.
- The official website houses tutorials are guidebooks for each tool. This makes it easier for first-time users to operate Epesi services.
Cons:
- It is too dependent on online tools and technologies.
- It reduces incentives for the real-life employees of the business.
- It takes away the human touch from the experience of building good relationships with customers.
Conclusion:
Epesi offers its software, tools, and other services in over forty languages worldwide. It also enables records to be linked to clients and employees. On the web server, all information and application scripts are stored. The Epesi team built this application so that once data is stored, it stays there permanently. Most organizations tend to overlook the value of hardware and software investments. With the changing and automated market coming ahead, it is essential to update the software and hardware as needed. Numerous business processes can be automated with the help of ERP software. Epesi offers some of the best CRM and ERP software and tools. Targeting all types of businesses, gives every level of organization the ability to grow their current workflow. Epesi even offers a free trial for all interested users. This can help business owners to get a feel of Epesi’s services free of cost.