Overview
FluentCRM happens to be one of the biggest names in customer relationship management systems. It is a company that is efficiently working on improving the sales numbers for its clients. Automated approach helps in identifying current issues and move towards a better workflow. Under this approach, these clients get a complete database of potential leads. Not just this, the company has acquired the automated email marketing technique. This helps to make sure that the existing customers get all the updates on time and the leads are pitched with the business proposals. Along with this, FluentCRM also works on automating the workflow in the company. This means that it helps the clients assign particular contact tags, and assignment cards, and have a look at the progress dashboard. The system generates notifications every time a task finishes one funnel. This way, a continuum of assigned tasks makes the leads reach the final step of being in business with the clients.
About FluentCRM
FluentCRM was founded two years ago in October. It is a relatively fresh company compared to other giants in the market. Even though it has spent very less time in this sector, the company has grown quite a lot. A significant number of clients are already opting for their services. This is large because of how well they have been serving their clients. The management team and the founder have spent a considerable amount of time researching this sector. The team realised what are the shortcomings of the current customer relationship management system offered by other parties. The move to automate all the processes has made things fall in the company's corner. The motive behind the company's move is to make sure that email marketing and workflow management are consistent. It means that the company wants to provide a reliable data set of leads and an efficient business management model to their clients. Being a self-hosted plug in, the platform has been serving the best quality of tools anyone can have. The software solutions provided by this company offer automated email sequencing, learner and affiliate management, progress report dashboard, etc. Smart contact Integration is implemented on various problems to find novel This means setting up a protocol for various assigned tasks and when the conditions are met, the system lets the information gets transferred to the other end. It is a lot easier to understand in practice than in theoretical words. Moreover, FluentCRM also offers a chance at collaborating with third-party platforms to promote a business. This can be done by simply installing plugins in WordPress. Lead generation and conversion is a simple and efficient process with the help of software provided by FluentCRM. So, every business, big or small can have faith in this company for turning leads into customers successfully.
What services are offered by FluentCRM?
In the last two years since its launch, FluentCRM has become one of the most innovative CRM software providers. Multiple services are benefitting their customers. Some of the flagship services offered by FluentCRM are:
A lot of people think that emails are going out of fashion and are no longer useful. But here is what they are wrong about. Emails are the official communication link between a company and the end consumer. FluentCRM offers a custom-made email campaign for its clients. It means that the clients get to send the emails as per their templates. Moreover, an email contains several parts which can be different for different kinds of leads. So, the clients do not have to write separate emails. They can just edit different parts and command the software to add those parts in place of the others while sending them to a different audience. The email marketing reports make it easier for the management to understand how much impact it is having as well.
FluentCRM offers a large database where all the leads are stored in one place with their details. Be it their previous order history or the areas they are interested in, it is all stored in one place. Apart from that, the contact tracking option allows the clients to see whether the leads are getting converted successfully or not. In the case of existing customers, it lets the clients understand their needs.
- Smart Contact Segmentation
Another useful feature offered by FluentCRM is smart-to-contact segmentation. This means that the software segregates different leads and existing customers. This segregation is done based on the customer requirements and the amount of business they do with the company. Various plugins and filters help in getting all the resources in one place and making sure that all the contacts are properly supported. Clients get a complete brochure with detailed explanations related to FluentCRM’s smart contact services.
FluentCRM helps its clients in staying connected with their customers and leads through emails. Instead of sending emails separately for every update and newsletter, email sequencing provides much better support. It helps FluentCRM clients to make an automated process. Under this, emails are sequenced to all the contacts at a set interval, related to all the business updates. Also, the clients can send newsletters and other emails with just one click through this software.
CRM reports, funnel analytics, dashboard analysis, etc. are some of the options that granular reporting by FluentCRM offers. It means that their clients get to have all the updates regarding their sales team and customer management team’s performances. Also, it helps the clients plan their next moves to increase sales.
Pricing
FluentCRM offers three different packages based on the site licenses for WordPress. A single-site license is $129 annually, a 5-site license is $249 annually, and the 50-site one is $499 annually.
Pros and Cons
- It is a WordPress-based software that is extremely easy to use and intuitive.
- The software provided by this CRM system is extremely user-friendly and even the non-technical staff can use it.
- Multiple features offered by FluentCRM make their clients feel confident in managing their sales, which is not the case in a lot of CRM systems.
- There is no limit to the contacts that the clients can add to the smart contact segmentation database.
- This platform is connected via SaaS servers and is completely self-hosted. This means that all the data that flows through their software is completely secure.
- All the plugins and tools are tested now and then to make sure that the client experience is smooth.
- For some companies, it might be a bit of a turn-off when they realize that the whole operations are based on WordPress.
- The pricing might strike a bit on the higher side while purchasing a single-site license.
Conclusion
The world is increasingly becoming a competitive place and that is why businesses also have to keep up with the pace. Even the e-commerce space has gotten millions of small and big businesses. The sales numbers are fluctuating and this causes significant volatility in the markets around the globe. This is why new businesses need to find a way that can help them survive. Customer relationship management is one of the most important factors associated with increasing business. It means that the companies are valuing their customers while pursuing new leads as well. FluentCRM is a tool in this process that is helping companies achieve their goals. This platform offers salient services that make sure the whole process of generating sales becomes easier for the clients. It is an innovative and intuitive platform that is great for small and medium businesses. So, if a company wants to gain traction in the online market, it can have a go at the FluentCRM platform for generating great leads and managing customers.