Overview
Owning a franchise and looking over all the aspects of business is not easy for any individual without having the right technical support This is especially when your franchise has multiple branches. It needs a healthy relationship with the franchisees to run your business smoothly.
When you are already engaged in a lot of things, it’s hard to also focus on maintaining relations with the franchisee. This way, your business will fail to meet the goal of expansion. It's time to find the right support and FRM solutions can make it possible for you.
Franchise relationships are complex, but FRM solutions can help you to manage and grow your franchisee relationships in record time. With our relationship management solutions, we can improve communication between you and your franchisee, prevent unnecessary problems and increase brand awareness for your business.
Main Introduction
FRM 9.0, an amazing software by FRM solutions is the ultimate solution to cater to all the relationship management needs of customers and franchisees. It’s based on Microsoft Dynamics CRM and the company holds the membership from International Franchise Association (IFA).
Moreover, it has been empowered with the ARK systems, which is an award-winning leading provider of enterprise digital experience. Apart from them, it has also been honored with the Microsoft President Club Award and it succeeded in receiving a nomination to the Gartner CRM excellence award. All these have been possible with the excellent features offered by the FRM 9.0 solutions.
At present, it is working with some of the world’s top franchises such as Inspire Brands, Global Franchise Group, CraftWorks Holdings, and so on. Being your one-stop solution for seamless integrations and processing configurations, relying on it will skyrocket your franchise growth and aid in further expansion.
Company Services
This is a list of services offered by FRM solutions:
1) Franchise Sales
The chances of a franchise's success are directly proportional to the healthy network you build and convert a candidate quickly. FRM solution can do it for you while engaging, automating, and analyzing the process.
It allows your franchise business to identify the best opportunities using automation and custom dashboards. In addition, you can keep a regular touch with the candidate with the email syncing facility and activity tracking. Do more with extended capabilities like open API and automated drip campaigns.
2) Franchise Information Manager
Conveying information within the team at the right time and with the right medium is crucial for the cultivation of growth-based collaboration. This is what FRM solutions can do. It eliminates the communication gap between the franchise owner and its team. You immediately get alerts regarding contractual details. It can also keep previous communication records available with few clicks.
3) Project Planner
To ensure that your project is running smoothly and completed within a given timeline, it comes with a project manner. Make sure to take advantage of managing your project right from the start to the end. It will provide clear exposure to your project pipeline.
4) Site Visit
This feature is helpful for the field representatives to identify the loopholes and accessing their performance. It will build custom reports and dashboards so that you can figure out the room for improvements.
5) Case Management
Resolving a problem in running a franchise has become easier than ever with the case management feature in FRM 9.0. It will connect the franchisee with the customer support team and enables real-time support.
6) Franchise Gateway
Completely based on Sharepoint, here, you can access all the franchise files without needing to email them.
7) Royalty Management
It automates the royalty invoice-making process and integrates with the POS system for easy management of multiple systems in your organization. Your finance team can manage all the
8) Franchise Product Ordering
Franchises face complex challenges in terms of the supply and distribution of products. FRM solutions have made it easier for you to face them. To order any item, you can simply use the built-in Franchise Gateway. It’s a time-saving option for you as there is no need of shifting from one system to another.
Pros and Cons
Here are some pros of FRM Solutions:
1) API Integration
FRM Solutions is offering API integration for those who need to connect a new system or add more functionality to an existing one.
2) User Experience
Its highly intuitive user experience can provide you with ease of use and great functionalities. This will streamline all your franchise activities and offer sustainable growth.
3) Free Trial
If you are not okay with purchasing the FRM solutions, use its free trial so that you can decide whether it is made for you or not. The trial version gives you a chance to evaluate the software before actually making the payment. You can start using it and can even make changes to your business if necessary.
4) Ark System Support
This takes your experience to the next level with the immersive digital experience and improved security system.
Here are some cons of FRM Solutions:
1) Not Cloud-based
Nowadays, cloud-based software is getting highly popular but unfortunately, you won’t be able to see that in FRM solutions. However, you still have all the module's accessibility with seamless use and responsive customer support.
Conclusion
The latest FRM 9.0 is an incredible option for franchisors to manage their relationship with prospective consumers and existing franchises. It encourages a better collaborative culture along with more growth and success. You can leverage this technology for improving sales and marketing.
Not only these, but they can also be of great help when it comes to providing additional support to your franchisees. You can also ensure that the customers are receiving the best from your brand with the latest offers and updated inventory.
As this software gives more power to users and makes them able to do a specific task easier, make sure to deploy it to your business. It will turn your customer's experience wonderful and thus lets you expand your reach to a wide number of people.