Overview -
Sales-Mate developed by Infosite is a very effective customer relationship software that has come up at a time when businesses struggle to improve their relationship with their customers. Their main function includes keeping Track of the golden business prospects while satisfying every customer to the utmost to ensure their return to the firm. In terms of long-term objectives, it helps in creating permanent customers for helping further the development goals of the firm.
They also help firms make better business strategies for improving their prospects in the market. The CRM has an association of some of the most experienced and well-trained sales representatives that help in making the planning procedure much more simplified and efficient by preparing a robust and easy-to-understand model of the business proceedings. It also leads to better usage of the available time for top-ranked executives. All these are done on the basis of data extracted from the customers in real-time.
Introduction -
Info-site was created as multiple services providing company in 1996. With its headquarters in the US, the firm has enjoyed phenomenal growth and has developed to become one of the leading suppliers of software primarily designed to cater to the needs of the transportation industry. They boast of having over 600 installations across the North American continent.
Infosite Technologies Incorporated has built the most complete Transportation Management Software that follows all the developments in real-time in the form of its Sales-Mate CRM. Its payment structure is also very user-friendly with the company charging for only the features that are required by the firm.
The software is also extremely versatile and is equipped with multiple settings that help it adapt to the needs and requirements of the company. It is able to understand the size and scale of operations of the firm and adjust its working in accordance with that.
Their philosophy is to make necessary provisions for a feature-rich, powerful software that can be implemented easily and quickly without the need for hectic and complex training. The design has been confirmed, keeping in mind the individuals who are expected to work and use it in the operations at ground level.
During the over 20 odd years of working in the field, the company has become associated with the distinction of being flawless and extremely diligent in the workplace. The customer support feature is the particular focus of these praises as it has earned the reputation for listening and responding to customers in a time-saving and professional manner. This works in collaboration with their team of experts to help the firm succeed in producing better results. Infosite tends to evolve and stay in touch with the newest and most modern of technologies. That has culminated in the creation of the Sales mate feature.
Services-
- Emphasis on personal touch- One of the key features of the Sales Mate CRM is the emphasis it puts on the personal touch. It helps reach more prospects while providing the all necessary personal touch to ensure that the customers do not feel disconnected from the company. This guarantees the conversion of every suitable and even unsuitable prospects into happy customers. This target is achieved by the assortment of special emails, texts, calls, and follow-ups with hardcore selling. The entire process is extremely efficient as it's almost completely automated and with many settings being specifically personalized to cater to the unique requirements of every businessman. Sending Bulk Emails & Texts to a prospective customers is a means of bombarding them with propaganda about the company and its products. This ensures that all the information about the stocks and the ongoing deals are presented to the customers. This technique is made more effective by email campaigns which happen regularly. They utilize attractive templates that have an everlasting impression on the customer to influence them to come to the company. To ensure a human contact, they also employ calling and power dialer systems to assist in regularly keeping in touch with the customers informing them about the product and new launches. To correctly understand the type of promotions recording the most successes, they also track the emails that are sent to get a brief idea of the customer's likes and dislikes.
- Improve business efficiency - While it is necessary to improve the customer base, it is also equally important to ensure that the business is able to meet up to the expectations of the customer. This means improving the efficiency of the business and its production at all levels of the organization. One technique is the distribution of tasks to the employees automatically with each working day or at the start of a week. This ensures that no two tasks are being done by different people while also ensuring that all the tasks are being completed with the ablest hands in the firm. The task distribution is done on the basis of employee ability and experience and helps in eliminating the repetition of tasks and the efficient usage of labor. This is important for improving the revenue-generating machine of the firm.
- Deeper insights- Using techniques like Sales Sequences, Sales Automation, Lead Assignment, and Activity Automation, Info-site Sales Mate helps in the round growth of the business with deeper and inspirational insights into the market. It helps one better understand the sales pipeline and the effectiveness of the team’s performance. All of the tasks are managed with built-in intelligence which is based on a system of feedback from respectable sources to give a very proper idea of the issues of the firm.
Pros
- Easy availability- Infosite Sales are easily available for use by people and companies. This means no scraping through years of collected material on online web forums to get a hint of the CRM features.
- Wide base- As Info-site believes in a constant process of evolution, the software undergoes regular updates to make them enter the untapped marketing concerns. This means that investments can be made to introduce the software to a wide range of businesses.
- Efficient customer service- The main selling point of the software is its robust customer service system. It is described as extremely responsive, and capable of providing all the necessary aid.
Cons
- Poor compatibility- Infosite Sales faces a severe compatibility problem with IOS. Although temporarily rectified by the introduction of a newer version the problem persists for the Apple products.
- Limited features- Although the aim was to make the software go international, its usage efficiency is maximum only for transportation investing companies.
Conclusion-
Info-site Sales Mate utilizes an extremely efficient report library stocked with Customised reports to give the specific details of all the activities of the firm. Team Insights about every department are also provided in a very simplified and robust manner.
Another advantage is the sheer flexibility of the app which makes it integrate successfully with some of the most favorite apps of business owners. Salesmate flawlessly integrates over 700 different business apps including Google Apps, Microsoft, and Zapier to help collaborate with the business without making them undergo a change in their policies. They guarantee to improve the Inbound Sales to help create a healthy pipeline to go beyond meeting the sales quota by achieving more revenue.
Much also hangs on the huge reachability that allows them to exploit all incoming leads by using multiple communication channels and never give up on an important business opportunity. They not only help in Identifying leads but also, take steps for their regular nurturing to improvise results.