Overview :
Intellidialer is a Salesforce-based company for Salesforce and Microsoft dynamics. The company gives a free trial for 14 days. The firm helps your business grow further and expand its customer audience community by enhancing Salesforce and by providing the best sales outcomes. Intellidialer initiates direct live conversations with its customers. At the right time, the customers will have the right prospects as they are always in meaningful conversations. The sales department of Intellidialer identifies the issues and resolves the problem and gives the best result within 2 weeks. The sales department also provides their employees with all the needed information about their customers. They also make phone calls with their customers at the right time of the day when their customers are more likely to answer the call and when they get the best internet connection. The coaching managers of the firm track and monitor the live conversations of their customers.
About Intellidialer :
Intellidialer is one of the prominent companies in the world to provide Salesforce tools for their customers. The company has its head office in Georgia, United States. The firm also has branches in many countries of the world. It allows its employees to work both from the office or work remotely. It quickens the sales force of their customers and provides complete transparency. Services of Intellidialer are provided by Intelliverse. It was first founded by Intelliverse. The company has over 30 years of experience. The company was founded in 1984 and it is a 30-year-old startup company. The company is completely focused on customer solutions. For all sizes of business, the company provides best grade communication solutions. The exact needs of the customers are what shape Intellidialer’s solutions. The real-time solutions for their customers are met by Intelliverse’s labs. They give the best solutions for their customers through cloud communications. The mantra of the company No product, No service, No solution is the best slogan for they meet their customer’s needs efficiently. The firm has worked with the most well-known companies in the world and gained their trust. The firm has also launched new applications and products to solve the issues rapidly. They also provide you with pre-recorded voicemail. Manager and Admin licenses are free in Intellidialer. The pricing of the firm starts from $49 per user per month inclusive of all features. These features help to call quickly to their customers and make conversation simpler. The firm also assures that it won’t indulge in unnecessary data entry processes for its customers. The professional dashboard will provide the contact list of the company. Salesforce contacts also make smart calls to their customers. Intellidialer automatically makes calls to their customers and connects them and outbound them.
Company’s services :
The Salesforce CRM of Intellidialer provides several services and it is used by its customers all around the globe. They also make efficient communication with their customers. The services of Intellidialer are listed as follows.
As it is inefficient and time–consuming while handle a large volume of data, this tool will help to manage data easily. This tool also provides a high level of service to its customers. Customer data management, customer support, and customer segmentation can be met with various features provided by this tool. This tool is a versatile CRM platform that makes integrations with third-party services and applications. This tool can be used through desktop applications, web browsers, or mobile applications. This tool also helps to improve sales operations.
- Microsoft dynamics integration
Along with application intelligence tools and productivity applications, this tool helps to combine enterprise resource planning and customer relationship management. Using this tool, the employees get clear and exact data about their customers about their transactions, records, and behaviors. They monitor the sales process. This tool optimizes selling and prioritizes sales activities. This tool also oversees the performances of the staff and tracks them. To make communication easier, this tool integrates with social media.
This tool enables the user to record incoming and outgoing calls. This tool monitors the call center performance and gives more efficiency for the sales and arranges the analytics and reports perfectly. Using this tool, the user can organize, capture, and store data in their preferred CRM. This tool eliminates human errors and thereby provides optimization for your business. This tool recognizes the call information accurately and replaces it with the best insightful reports.
This tool is connected to the sales dialer which possesses a batch of mobile numbers. This tool is also useful in identifying the geolocation of the number they are dialing. By using this, the user can find whether they are from different area codes or the same area code. It also shows telemarketer or spam calls on the screen which their customers can be aware of. This tool has increased the rate of connection by 400%. By using this tool, they built a professional relationship with their customers.
This tool enables one to dial phone numbers quickly and automatically. It also speeds up the productivity of the business. It automatically moves to the upcoming number when the last dialer was unattended or busy or disconnected. If one doesn’t answer the call, the employee clicks the pre-recorded option which drops a voicemail there. Depending upon the size of the team, it provides tools for them. This tool gives valuable statistics.
This tool allows the user to gather data and create data hypotheses. It extracts data from various sources and monitors them and transforms them into the business to get the desired output. It also predicts future trends by converting the insights into actions. This tool is made to get higher performance and desired results.
Pros :
- Intellidialer allows its employees to manage customer service from one place.
- It has launched new e-commerce teams to provide the best customer service and outstanding performance.
- The firm never charges for any physical infrastructure and it needs hardly any IT resources and so it is low priced when compared to others.
- The company uses the cloud to host meetings and thus accomplishes the best outputs.
- It becomes easier for Intellidialer to find the correct sales rep who can handle the software well.
- The firm accomplishes simple tasks to difficult tasks very easily.
- The company allows the user to upload files from the dashboard and post updates.
Cons :
- When the internet is not properly connected, it may cause disconnections while on a call.
- When the system updates are not controlled properly, there comes an issue with a scheduled downtime.
- Sometimes there occurs a poor reputation in customer service.
Conclusion :
As a cloud-based Salesforce company, Intellidialer employs several people. Having to experience over 30 years and having branches in many countries, the firm enables smooth workflow automation for its customers and clients. Customers can access their data from anywhere and from any device. Intellidialer drives brand loyalty among its customers and focuses only on customer satisfaction. The company adjusts its customer’s goals and gives any kind of information instantly. They also live to track the sales opportunities and the products of their customers. By using excellent marketing strategies, the company understands the needs and concerns of its customers. They also create a connection between the customers and the employees and build a strong and healthy relationship between them. Based on the specific interest of their customers, they create unique content for them. The firm produces different solutions for different problems and distributes custom services for its customers. Overall Intellidialer gives solutions and serves their customers adroitly.