Maple CRM

Overview:

Maple CRM is an innovative web-based CRM software that is designed to support and streamline day-to-day business tasks. It includes several features that are useful for all industries; it focuses on daily sales, ongoing inquiries, and customer service automation.  It will help your businesses and organizations by offering CRM and sales dashboards, sales reports, document management, email marketing services, SMS marketing services, and customer support. Not only that, but it also features a tracking system, email templates, invoices, Salesforce automation, and management. Maple CRM is used by all small and medium-sized businesses and companies, as well as some startups, freelancers, and agencies. Maple CRM will help you track your daily sales from start to finish. It accelerates your sales while monitoring lead generation. Maple CRM assists businesses in managing their contacts effectively. With this, businesses never lose a customer, meaning all the contacts are kept secure and properly managed. It also automates your customers' interactions with payment service renewals. Businesses can use this software to track and extract information about their critical customers at any time and from any location. 

About Maple CRM:

Maple CRM is an Indian-based company that offers a 360-degree view of sales and customer service. It offers a wide range of solutions, i.e., customer management services, to many B2B and B2C companies. It is a cloud-based algorithm that is passionately moving forward with the prime focus of helping businesses with sales management issues. Maple CRM moves along the outline of an iterative process to implement special customer management solutions. Maple CRM was founded in 2009 and is officially owned by Denisys Technologies, which is situated in Bangalore, India. Maple CRM is now focusing on three major segments: service management for B2C companies,  sales management, field service management, and customer support requests. This CRM helps consultants, big agencies, and CAs and also provides service solutions for immigration and many education or business services. The Maple CRM is perfect for your business as it manages your ongoing sales as well as past repeated sales, quotations, invoices, billing management solutions, and reporting. With Maple CRM, businesses can also manage their AMCs and renewals and track their field employees or workforce with the available geo-tracking and geo-tagging features of the Maple CRM mobile application. Its applications, reports, analytics, templates, dashboards, geo-tracking, and other features are way too easy to use, which also improves the user experience. Maple CRM's range of services helps every small and medium-sized business increase its productivity, sales rate, and growth. 

It was started in 2009, the year when there were no active cloud services and applications to help small or midsize businesses. The Maple CRM was built entirely to help small and medium-sized businesses grow. Maple CRM's prices are also business-friendly, meaning any business person who understands SaaS applications and their advantages for their businesses can easily and without any complexity use this software. The Maple CRM’s UI and applications are user-friendly and simple to understand; with this software, companies and their employees, or Salesforce, can make their lives simple and much better. It shapes and structures businesses through Salesforce and Workflow. It provides a two-way SMS service solution for your businesses and will help you take your sales force to Tier 2 and Tier 3 cities. Moreover, you will be able to interact with your employees, customers, and workforce with available SMS and email features. It assists your business with custom reports, charts, and sales forecasting. 

Company’s Services:

Maple CRM software promises to offer sales and service CRM management services. It is excellent, customizable CRM software with numerous features that are simple and effective and can fit into any type of industry or corporate setting. The services comprise several premium features: automated lead assignment, workflow automation, team management, access control, automated options for repetitive tasks, a quotation builder and an invoice builder, API integration, and SMS integration. Those services are primarily categorized as follows;

• Sales CRM 

This particular service is designed to manage your sales team and help them track, handle, and convert their leads. This service allows your team with certain tools and features;

1. Lead Management
2. Workflow Automation - it defines workflows, stages, and all the conditions that are required to go upstage.
3. Task Management - It defines tasks, activity mapping, SME (subject matter experts) against tasks, and notifications on deadlines and delayed tasks.
4. Sales Planner
5. Quotations & Invoices - It defines quotation documents with logos, generates quotes, and access control over them. It also generates invoices, defines profiles tax and gives payment terms, converts generated quotations into invoices and also has an automated payment reminder feature. 

• Support CRM

It helps your business to respond actively with on-time service and an automated feedback solution. It helps in;

1. Customer Management
2. Contracts and Renewals
3. Managing Service Schedules
4. For TAT & Escalations 
5. Rule-based Automation

• Immigration CRM

It helps manage and handle leads, immigration applications, and document management effectively in a single system. It assists you with certain features and tools;

1. Lead Management and Workflow Automation
2. Task Management and CRS Calculator
3. Invoice & Payment Tracker

• Service CRM

Service CRM delights your clients with perfect, on-time services, tools, and automated feedback solutions;

1. Mobile App - gives real-time insight into ongoing sales, customer engagement, and their actions. You can also contact your clients using the app, it also secures the cloud connectivity to its core application. 
2. Ticket Management
3. Geo Tracking
4. TAT & Escalations
5. Service Reports

• Study CRM

Study CRM charts the best course for your foreign education needs and requirements. It assists your needs with the following beneficial features:

1. Lead Management
2. Smart Course Finder
3. Document Management and Student Process
4. Invoice & Payment Tracker

• CA/CS CRM

It is perfect for CA/CS firms, as they effectively need to track their clients' orders and their chain of work. It is powered with strong and proficient tools;

1. Client Management
2. Process Management
3. Task & Document Manager
4. TAT & Escalations
5. Reports & Data Repository

Pros:

Maple CRM has numerous features that can benefit your business; below are some of the top features that one should look for.

1. Their customer support feature makes this software an excellent asset. It will help you in keeping track of your customers while managing the customer database, that also a plus one of this software application. 

1. If you need a simple yet effective CRM software, then this is it, Maple CRM has a huge impact on lead Management. It will help you in buyer information Management and also have a reasonable price. 

Cons:

There are no specific drawbacks to this software, but you may notice some anomalies.

1. While handling and managing big files this software runs slower than usual, and other features and tools do not work properly during that time. 

1. It would be much better if this software supports seamless integration features with new-era business automation applications. 

Conclusion:

Maple CRM is an Indian and cloud-based client tracking software that helps small and medium-sized businesses manage all of their Salesforce, customer inquiries, and important data related to their customers. If you want all those services for your business to be maintained effectively, then Maple CRM might be the right fit for you, as it not only does all that but also helps to improve your business' growth rate. With this, you can keep track of every sale from your desk, and your staff can easily put all the crucial data into Maple CRM from almost anywhere. Moreover, it will also help you to improve your sales and marketing strategies, manage your complex activities and tight schedules, and also provide support to your clients with better service. It offers features such as generating automatic leads via various available options and then managing those leads. With its automated applications, you won't have to worry about your business’s sales and marketing factors. It not only provides support to customers via SMS and email, but it also tracks that data. All your marketing campaign activities, updates, and customer interaction problems will be taken care of with Maple CRM.