Overview
In Fusion software, sales and CRM are both strong and simple to use. It boosts the team's efficiency while increasing revenue. A developer of software, online, and app solutions with a base in South Africa is Fusion Software. They have been in business since 2002 and have over 10,000 users on their platform right now. Fusion software offers solutions for HR, accounting, stock, manufacturing, projects, sales, and timesheets. They also install combinations of these modules to address the unique business demands of the clients. With the capacity to modify a user’s solution to match rapidly changing sectors, any organisation of any size, whether it be a start-up or a corporation, may profit from our solutions. In Fusion software, business intelligence and process development are two areas that our committed team is enthusiastic about. They promise a locally produced, user-friendly company management software solution for everyone.
About Fusion Software
Fusion software's focus is on long-term, sustainable solutions. The mandate is to design and create custom solutions that precisely answer each client's unique business demands. Your jobs may be quoted, tracked, and invoiced in one location. A comprehensive South African solution for electricians, plumbers, and other trades through the creation of unique software, they transform users' ideas into solutions. An all-purpose business management programme. They have created workable solutions on a tailored basis for businesses across different sectors throughout history. The company benefits greatly from the custom app creation. Users may simply expand the services into the digital sphere with bespoke app development. They are aware of the tremendous value that custom-designed applications may provide because there appears to be an app for everything in the digital era. Fusion Software has the ideal staff to develop exactly what the business requires, from fitness monitoring to daily planning. Combine Fusion Software with a variety of additional programmes. At Fusion Software, they are aware that the company is divided into many divisions, each of which employs a different type of software or has different tasks to handle. They created the systems with integration in mind as a result. This indicates that when users pick the Fusion Program solution, they may integrate the modules they have chosen into the user’s current software. The programme continuously seeks to increase the number of programmes that can be incorporated into the Fusion Software suite of products. Users can select adaptive and dynamic training for the software solutions from Fusion Software. The software range of services includes training because they realise that sometimes users need a little assistance while learning the ins and outs of the solutions in Fusion Suite. The customer support team guides users in maximising the potential of the most potent software solutions on the market. They put a lot of effort into offering their clients solutions that are truly valuable. They take pleasure in providing the training that customers require in order to utilise their solutions to their maximum potential. When the team needs it most, their customer software support is always there for them. They provide knowledgeable software support services to keep the team working effectively. Users can simply give them a call, and they will walk them through the problems to get this help. Users can speak with their customer support team of experts. Fusion software maximises the value of a robust range of business software solutions so that users can keep the company on the cutting edge.
What Services Does Fusion Software Company Offer?
Fusion Software provides a range of capabilities to improve customer relationship management and boost sales. Please review the list of features offered below.
In this feature, time can be readily and precisely captured, tracked, and billed. In charge of project finances and activities. Real-time project monitoring of web and mobile accessibility Assurance of accuracy and simplicity of usage are provided.
This attribute has one location for job planning, scheduling, tracking, and billing. And users can track the whereabouts of the team. Using Job Tracker, users can keep an eye on job check-ins. On the tablet, each work may have a customer sign off. The employment history includes a digital signature. Create a schedule of tasks for the entire team. In a shared calendar, users can see and schedule tasks and set up tasks that will run on autopilot. Customers can get ticket information via email or a web portal.
Customer concerns may be logged, categorised, and tracked all in one location. Track client requests on a single dashboard, record them, and organise them. Users can get access to tickets for the entire team, monitor support metrics, and increase client satisfaction. Give workflow automation of ticket creation via email inbox to save time on manual entry task creation, escalation, and ticket routing. In the user-friendly pipeline view, users can see leads and deals.
An online store and customer portal with ERP connectivity through the customer portal, users may change their business and contact information. When shopping, customers might ask for a product demonstration. Customers can submit a support request or a ticket. In addition, request an increase in your credit limit with a summary of all open tickets. This feature also displays the client's complete interaction history, the date the client was last contacted, and the client's current location. Record repeated calls, create reminders, and keep client records on hand.
In this feature, software provides production, order administration, and stock control. It gives workplace management and scheduling thorough stock control procedures and livestock reporting, order-specific stock forecasting reports, receiving stock via a mobile app and scanning, using a smartphone app to take stock, and full stock movement audit trail tracking. The production module maintains strict control over all resources. And allocate each piece of equipment or workspace to enable management of bottlenecks. Users can handle finished items, many sub-builds, and raw materials using a bill of materials and utilise a process-driven quality control checklist to manage quality.
In this feature, users can work from any location and handle the finances immediately. The accounting solution from Fusion Software meets all of the company's accounting requirements and integrates with all of the other modules to make it simple for users to handle every facet of the operations on a single platform. Debtors' and creditors' control and customer and supplier management are seamlessly connected with one another. Debtor and creditor multi-billing are both available options. It reduces the time spent recording payment receipts and doing bank reconciliations by immediately importing transactions from the bank statement.
In this attribute, users can easily manage employees, leave requests, and expense claims with a 100% paperless software solution, which is Fusion software. The user can use an online or mobile application to track expense claims and, for each claim, provide a paper or photo. Simple filing and payment of employee expenses claim approval using electronic means.
Pros
- Fusion Software provides a free trial for users.
- The Software offers webinars, in-person assistance, live online support, and videos for training choices.
- Fusion Software offers many development options, like Windows, Android, and iPhone.
- The Software offers email, knowledge base, help desk FAQs, and 24/7 phone assistance as its support channels.
- Fusion Software supports small businesses, large enterprises, and freelancing users.
- The program has a mobile app that is very user-friendly.
- It interfaces with a range of third-party programmes, including payroll and finance.
- Fusion software also offers software development, app development, web development, system integration, and BI reporting.
- The software trusted companies include bbd software development, Murray & Roberts, RMB, GLENCORE, EVERITE, and many more.
Conclusion
Fusion Software is a user-friendly program. It generates new leads by using online contact forms. A new lead will be created in the CRM for every new inquiry. With the flexibility to add photographs and select from optional stationery, these quotations are beautifully designed. Each client will receive a customised email with a link to view their quotation online after they deliver the estimates. Including pricing lists, auto-reminders, different currencies, quote templates, and a quote pipeline. The consumers don't need to print, download, or install anything to approve the price and terms and conditions online. All work is paperless. The team is better prepared to meet its goals thanks to monitoring, KPIs, workflow, and the mobility of the software. Fusion Software has delivered exceptional results for thousands of businesses. Users can easily call or email the customer support for a better understanding of the software. It provides a complete CRM and marketing suite that provides personalised on boarding and training with a 24/7 customer support system. So, if you want good CRM and better deals, Fusion Software is the best software for you out of all the options.