Overview
Mokapen is an Italian platform for collaboration with integrated CRM that enables companies and professionals to organise their partnerships through the establishment of organisations that manage projects and tasks, tickets, and connections shared with their clients, partners, and suppliers. The modules available are task and programme management, which allow for the management of tasks and projects involving members and visitors. Leads management, for keeping track of contacts and businesses, sales funnels and promotions, ticketing, and reports Software is available in many different languages, like German, English, French, Italian, Portuguese, and Spanish. The Mokapen CRM was developed in Italy and is available to freelancers and small enterprises as well. In this software, task management and CRM elements are combined in a free, simple, modern, and flexible architecture to provide a user-friendly interface and assist a company or business in rapidly expanding.
About Mokapen
Mokapen is a CRM for small businesses that is user-friendly and increases productivity. In Mokapen, users may work together with co-workers, clients, and suppliers while organising the tasks specifically for any team. Create their own business and work with whomever they choose. It is an online project management software that is user-friendly and accessible to anyone. It utilises a distinctive CRM platform to keep deadlines under control. The software spends less time and has a more productive team. Mokapen makes it simple to manage daily tasks, projects, customer support issues, contact information, and sales pipelines. To coordinate with the team on key goals, structure users' tasks using kanban boards, calendars, and lists. With the help of this powerful CRM, users may manage business data and respond to support requests from both internal and external parties. Additionally, users may develop sales funnels that automatically follow up with key prospects in order to close more business. The software helps collect consumer feedback and create online forms. Then, build up follow-up activities to drive leads through the sales funnel. For a complete picture of the activities of the clients, leads, suppliers, and partners, users may add the contacts or invite guests to the site. In order to make it simpler to interact with everyone, Mokapen also provides third-party connectors with applications like Google Contacts, Google Calendar, and Google Drive. Using interactive charts or lists, the dashboard's overview of team and company information is available for review. Users can quickly compare current company results to historical performance and keep track of workload by searching for reports by year, status, task area, priority level, and user. Additionally, users may easily filter projects and activities for strategic analysis during review sessions by switching to the list view. Users can join the Mokapen Network to expand the professional network and access 600+ creative firms. Users can locate organisations, clients, partners, suppliers, young businesses, or individuals eager to work with the company. The software helps each company set up a page to advertise themselves, draw clients, and give contact information. Mokapen is a powerful CRM that helps with team management, support ticket tracking, sales funnel management, and network building. And managing the business from a single platform Mokapen is available to users at all times. The user licence must be activated within 60 days of purchase. The programme increases the functionality and customization based on the user's needs. Every strategy will be implemented for every employee in the company. There are four different sorts of insurance policies, which are called free, small, medium, and big. You can make your selection based on your requirements. The remaining decisions will be made for users by automated procedures. They have developed a space where users may link prospective clients with the most forward-thinking businesses. Their display platform is the Mokapen Network. Anyone on the internet may search among the developed firms to locate the ideal client, associate, or supplier for their requirements, just like in a marketplace. They become more visible when their innovation rank rises as a result of using Mokapen more frequently. Each business has a page dedicated to drawing in clients, showcasing their degree of innovation, and offering contact information.
What Does the Mokapen Software Company Provide?
A variety of features are offered by Mokapen for enhanced client relationship management. Please have a look at the list of features that are provided below.
- Projects &Tasks
This feature reaches users' goals in a systematic manner. Keep everything under control and gather the resources in one location. Keep an eye on projects and activities. Put them in order, give them tasks, and allow Mokapen to keep users informed of the schedule. The Kanban view graphically combines all of the users' tasks in their respective projects. They may be moved around and worked on from an interactive perspective. And set the calendar view for the tasks to active.
- Contacts
This attribute maintains communication with everyone in the user's network. Users can upload their contact list to find the person they are looking for quickly. And connect the user’s activities to leads, customers, partners, suppliers, and anybody else with whom they can help the business grow.
- Sales
It will improve the conversion of leads into clients, shorten the sales cycle, track every step, and finish more deals. And rapidly create sales leads using contacts users have stored, then specify the price and the sales cycle. Users will have everything under control thanks to several pipelines, and contacts will get rapid follow-up thanks to this feature.
- Customer Support
This feature utilises digital automation to receive requests from customers via internal tickets made within the company or external tickets started by the customers directly. It also utilises tickets to manage product defects and support requests for the devoted staff. Organize requests according to priority and status. This function aids in problem solving and solution-focused thinking. It utilises the external ticket landing page to encourage visitors to submit a support request to the company. It becomes automated, monitored, and arranged to fulfil consumer needs.
- Collaboration
This attribute helps people work together in various organisations, form their own teams, and invite members and visitors. Set up the workspace and collect input for a clear, collaborative strategy. And create the organisation and invite people to handle tasks and projects with different levels of visibility for owner, member, and guest roles. As users join new groups, they can keep track of the activity in each one. Organise the teams to oversee their operations. Every team's responsibilities and projects are actually visible to all team members.
- Reports
This feature has interactive dashboards with all of the data. Plan the best course of action, measure the success of the team, and define views and filters for reports. It also allows you to view project and task reports in interactive charts organised by year, status, work area, priority, and accountability. Hey, the Gantt chart is also available in this feature. Projects and tasks may be quickly found by sorting and filtering a list.
- Network
Users may link prospective clients with the most forward-thinking businesses. Their display platform is the Mokapen Network. Anyone on the internet may search among the developed firms to locate the ideal client, associate, or supplier for their requirements, just like in a marketplace. They become more visible when their innovation rank rises as a result of using Mokapen more frequently. Each business has a page dedicated to drawing in clients, showcasing their degree of innovation, and offering contact information.
Pros
- Mokapen provides a free trial for users.
- The Mokapen offers webinars, in-person assistance, live online support, documentation, and videos for training choices.
- Mokapen supports small businesses, enterprises, and freelancing users.
- Mokapen is an integrated CRM that enables businesses and professionals to manage the projects, tasks, tickets, and contacts shared with their clients, partners, and suppliers.
- The Kanban view graphically combines all of the users' tasks in their respective projects.
- Software is available in many different languages, like German, English, French, Italian, Portuguese, and Spanish.
- The software is best for customer relationship management and is easy to use and affordable.
- Mokapen offers email, a knowledge base, help desk FAQs, and round-the-clock phone service as its customer support channels.
- Users may join the Mokapen Network to access 600+ creative companies and grow their professional network.
Conclusion
Mokapen is an Italian cloud-based platform for collaboration with integrated CRM that enables businesses and professionals to manage their collaborations through the establishment of organisations, which manage projects and tasks, tickets, and contacts shared with their clients, partners, and suppliers. Mokapen is a promising software programme. Mokapen has affordable pricing and is best suited for businesses of all sizes. Mokapen is a user-friendly programme. You can easily call or email customer support for a better understanding of the software. It provides a complete CRM and marketing suite and provides personalised on boarding and training with a 24/7 customer support system. In addition to providing all data in one place, they collaborate closely with users to design the most effective processes for the company or business and to produce a completely unique, customised CRM system. So, if you're looking for a good CRM software to improve your customer relationship management and organise the collaboration, Mokapen is the best choice.