Overview
Business communication solutions are much needed at this particular stage when communicating with customers, and keeping the interaction channels alive has become imperative for everyone. However, they can't manage all channels and ensure proper communication is streamlined. Often, they have to deal with an overloaded network, waiting for customers in the queue for a long time, and so on.
This is where Nextiva comes into play. The company offers outstanding business solutions in terms of communication, handling calls, and so on. They have phone numbers and VoIP systems for small-scale businesses to enterprises, ensuring everyone can quickly establish a proper communication system with others. In addition, the company also offers a Nextiva app with which businesses can easily combine every operation on the same platform.
Therefore, managing the business operations and conducting the best user services won't be a problem for everyone. The company also comes with solutions for sales integrations, voice analytics, call center systems, etc.
Introduction
Nextiva aims to help small-scale businesses grow further and expand their business operations without hassles. Over the years, the company has studied the struggles these startup companies and small-scale businesses usually have to face and realized the main problem comes with communication, sales management, and front-desk operations. This is why they have launched a platform where all the tasks can be performed in a unified manner. There is no need to get multiple applications or systems to streamline customer-related business operations like marketing, sales, executive desk calls, etc.
It has brought a platform where all customer conversations can be integrated on the same platform, from SMS to call alerts and emails. There is no need to use multiple applications for managing different business towers, especially when it comes to the fact that business solutions are hard to manage, especially for startups. Nextiva has made the task much easier for businesses because now they can conduct analytical research works and several other operations from a single platform.
There is no need to worry about using too many employees to establish proper management protocols in the business. The dashboard and admin panel is so intuitive and easy to understand that even a non-tech person can start working with the Nextiva platform and take the business operations to the next level.
You can also track all the conversations and customer feedback in a single window, ensuring you are knowledgeable about the progress of your business and how satisfied your customers are with the services or products. One of the significant areas where Nextiva has brought revolution is in sales and third-party integrations. Businesses can track their progress in the sales department and ensure the statistics are as per the expectations. In terms of third-party integrations, Nextiva allows the integration of different software platforms the business uses. The online platform has an uptime recording your website is never out of sight, out of mind for the users.
Products and application
Products
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Phone system: Nextiva offers an excellent phone system for calling, sending and receiving texts and building a solid communication channel with the customers.
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Productivity: With the help of Nextiva’s Productivity, it is easier for businesses to track their performance and optimize operations.
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Customer experience: Businesses can now focus on the customer experience and plan to retain or convert the leads into prospective customers. As a result, they will see a boost in sales and the overall business value will increase.
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Nextiva App: The Nextiva app is a single dashboard where all business operations can be amalgamated and operated for better collaboration and synchronization.
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Contact center: With the Contact Center's help, Nextiva allows businesses to ensure their contact information is available on the website. Customers can have direct access to these information sets.
Built-in apps and tools
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Sales tools: The Sales tool from Nextiva is a unique extension that will help the business increase sales, track all sales-related operations and increase revenues. It is a perfect tool for startup businesses, especially those interacting directly with customers, based on B2C models.
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Service tools: The service tool section is specifically for those who weren't to add more services to the business and ensure customers can make the most of them. For example, they can include a virtual assistant or IVR through VoIP and ensure the callers have a guide who will direct them towards the right front-desk executive.
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Automation: Nextiva allows automation of several business processes, reducing manual hassles and offering the leverage to increase business productivity and performance over time.
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Call pop: The Call Pop tool is outstanding since it displays the caller's information before the front-desk executive attends the call. Therefore, they are aware of who is calling, the customer's background, and so on.
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Analytics: With the analytical tool from Nextiva, businesses can track their performance, have a deeper insight into the status of business operations, and decide what areas require further improvement.
Pros and cons
Pros
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Nextiva offers a single platform for conducting business operations.
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It helps in automating several business operations and reduces overall hassles.
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With the help of Nextiva, businesses can easily incorporate VoIP systems for better front-desk performance.
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It is much easier for businesses to track sales, revenues earned, and other analytics while running studies for better insights.
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With cloud VoIP solutions, businesses can run their operations and take or make calls from remote locations without hassle.
Cons
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The pricing plans are a bit higher.
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It does not offer hybrid VoIP solutions for businesses.
Conclusion
Nextiva is one of the best companies to integrate communication channels and quickly set up good business numbers. It helps larger businesses and enterprises and has become ideal for small-scale businesses for expansion and growth.
