Summary/Overview
High level of growth in industries or industry based companies is extremely essential for them to survive in the current scenario of outperforming competition. Businesses require use of several implementations like social media, contact management and much more. These days, organisations require systems that enable them to use WhatsApp and Instagram, social networking sites, e-commerce, phone conversations, KPIs, and offline operations within a single SaaS CRM technology. The solutions might be used by banks, multinational corporations, state-owned enterprises, small and medium-sized businesses, and more with an ISO-certified technological stack. These issues can be resolved. Mekari's Qontak is helpful in that regard. Leading and knowledgeable vendor of commercial Omnichannel CRM platform that makes use of scalable API technology is Qontak by Mekari. Qontak, a SaaS-based platform, gives companies the ability to expand their operations, sales, and customer support quickly.
Main Introduction
Mekari Qontak offers services to boost client loyalty and satisfaction with the goods you sell. There are already 3,500 companies in Indonesia by using Mekari Qontak CRM software. The astonishing thing would be that this CRM tool already makes use of AI technology, which can instantly respond to any queries or requests from customers. With the help of this CRM software, you may reach consumers automatically and rapidly by combining process, people, and technology.
Customer relationship management, or CRM, refers to all procedures, plans, and tools used by a business to control all interactions with current and potential clients. The system is regarded as a CRM omnichannel solution. The most recent technology for conducting enterprise CRM operations is omnichannel CRM software. This technology offers comprehensive features and can combine them into a single application. The functions offered range from customer support, chat applications, and KPI tracking out from sales staff. The communication channels included in omnichannel CRM software include email, phone calls, text messages, WhatsApp, and other messaging apps.
The Omnichannel CRM programme or software will make it very simple for manufacturers to sell commodities and provide customer service. Businesses can use CRM to increase the effectiveness and efficiency of their customer service and sales operations.
Every company must have an equitable opportunity to flourish, according to Mekari. We continue to innovate while adhering to these rules to support the growth of diverse businesses in Indonesia by utilising technology. Mekari (PT Mid Solusi Nusantara) is available as the most comprehensive and coordinated cloud-based automated systems to increase productivity and efficiency of various corporate processes, including HR management, accountancy, taxation, benefits, and communication. More than 1 million organisations and 10 million specialists in Indonesia will trust Mekari as the go-to development acceleration solution.
Company Services/Facilities
- Digitize the company's operations
Reach customers worldwide by combining many channels with one dashboard. With the use of chatbot assistance, respond automatically to frequently asked questions (FAQ). Use WhatsApp Blast to quickly and easily send texts in mass to your customers and prospects.
- Utilize a single platform to access everything you need
Centralised deal and ticketing system to track all client complaints and deal stages. Effectively manage customer databases to follow real-time customer behaviour and journey. Making the finest company decisions can be accomplished using a variety of detailed report templates.
- Omnichannel CRM implementation
The educational facilities and customer experience can be optimised by implementing Omnichannel CRM. CRM software automates data management. Custom chatbot that automatically responds to messages. Good customer service will increase your customers' loyalty. Connect Omnichannel to other enterprise software.
- One dashboard for all requirements
Reach customers worldwide by combining many channels with an one dashboard. With the use of chatbot assistance, respond automatically to frequently asked questions (FAQ). Using WhatsApp Blast, it's simple to send informational messages to business prospects and customers in bulk.
- Maximize customer satisfaction levels
By keeping an eye on pending processes, finish the registration process completely. Using a single ticketing system, save and handle feedback from customers from all channels. Client satisfaction surveys make it simple to determine customer satisfaction and loyalty.
- Track every action made by employees
To guarantee that all sales go well, use the GPS functionality of an Omnichannel CRM programme to track the whereabouts of personnel while they are on duty in the field.
- Ensure that all sales go well
To ensure that all sales operations go successfully, keep an eye on employee activity while they are on the job in the field. All communications between employees and clients are documented. When the field sales crew visits customers, pay close attention and keep an eye on all of their actions and outcomes. Actual-time updates to achievement reports
Real-time updates to sales reports give you up-to-date details on your agent's accomplishments. Monitoring employee positions is simple. It is simpler to keep track of your employees' performance when you can see all of their activities in a single dashboard view. Database synchronisation is done automatically. There is no longer any data overlap because all data from multiple business lines is automatically synchronised.
Pros and Cons
Here are some pros of Qontak :
- With specific data, user experience, and more sophisticated ticketing and pipeline features, database management is also made simpler.
- The Omnichannel feature makes it simple for me to respond to customers who contact our company through various social media platforms. It also helps to track the number of active users and can be accessed by many people.
- Sending out messages has never been easier, and it's also practical because WhatsApp users may log in to numerous devices and agents with only one account, as they can do at our faculty since we have five administrators.
Here are some cons of Qontak :
- A tiny deal of time is spent during the uploading procedure. Therefore, when you upload a lot of data, the procedure takes a while, and you can't keep refreshing because there will be errors.
- There is a small issue when we submit more than 5000 lists at once. The program is still analysing the data, but that message on the screen represents a failure notification.
- Refreshing is required to display any new incoming messages.
Conclusion
In reference to the context given, it is explained that the platform, Qontak by Mekari, has several essential implementations that can really help out any business to establish itself in their particular way with their strategies and tactics. Without Qontak, sales are flat and tough to increase. Users need such a CRM platform to get better in their field which explains that Qontak by Mekari is really great and worth a try; would be highly recommended to all businesses.