Overview:
Second CRM is an innovative, award-winning business automation solution that was developed to make small to mid-market businesses and organizations profitable by automating their business operations using several Internet and mobile technologies. The idea behind the solution was to help small businesses be more productive and competitive in their markets. The second CRM is geared toward enhancing sales and marketing in addition to customer service and operations. Second CRM is easy to use in most corporate settings because it comes with an application that can be changed, is cheap, and is easy to use. The second customer relationship management (CRM) system gives a single view of all client interactions across sales, marketing, customer service, and back-end operations. The company promotes data-driven decision-making and the automation of business processes as ways to manage the company's data and teams that are good at scaling. This CRM system is easy to adapt to all Asian languages, currencies, tax systems, and other local rules.
About us:
Second CRM was founded in 2010 by Soft Solvers Solutions Sdn Bhd, which is an MSC-status company located in Cyberjaya, Malaysia. SoftSolvers has worked with hundreds of customers, from small businesses with one location to large regional operations, in a wide range of business sectors and locations. Because they have a lot of experience, they have been able to come up with the best methods and processes for digitally transforming businesses by focusing on small steps rather than big leaps. SoftSolvers has grown outside of Malaysia throughout its history, and it now serves customers in many different Asian countries. As a result of this growth, the company moved its headquarters to Singapore in 2015 so that it could better manage its growing business operations. Today, they can assist several businesses and organizations and can digitally transform their organizations with as little annoyance as possible.
Second CRM provides a common technological platform for both small and medium-sized organizations, spanning sales, customer support, and operations, to develop data-driven standard practices that boost productivity and help businesses expand. Second CRM for Industries offers customer relationship management (CRM) solutions that are already set up. This is in addition to the automation software that most small and medium-sized businesses use. This way, customers can start using the best practices that have been tried and tested right away, and the company can offer enterprise-level support. The second CRM system software team has a vast amount of experience dealing with customers of all sizes throughout many Asian nations, including small, medium, and large businesses.
Company's Services:
The Second CRM offers the following features and tools to help businesses and industries reach new heights:
Second, CRM provides your teams with the fundamental tools they need to go digital.
- Customer Management
Customer Relationship Management: It provides a centralized location for the storage of all customer data and easily helps you track all interactions, such as contact history (including email and SMS), pertinent documents, calendar activities, and call notes.
- Employee Management
Employee Management: It enables the simple submission of employee departures and claims, along with the relevant papers, and sends the information directly to the managers who are reporting the information for acceptance or rejection with a single click.
- Office Automation
Office automation: it keeps track of all of your regular office bills. Automatic invitations and reminders make it easy to set up meetings. News and updates about the company can be sent to individual employees or everyone at once using this feature.
It provides your sales staff with automation tools that are smart and intelligent.
- Leads Management: It keeps a close eye on how potential customers change over time and makes sure that each sales representative's contribution is recorded correctly. Compare and analyze top performances with ease, and watch how much further the team can go as a result.
- Billing and Payments: Built-in integration with QuickBooks and Xero enables an easy and quick synchronization of all the Customer data, Products, Invoices, and Payments with the corresponding application, which saves time and increases accuracy. Xero is also compatible with QuickBooks.
- Sales Reporting: You can schedule reports daily, weekly, or monthly basis to find out what the salespeople have been up to with the Second CRM sales software, to determine whether the team is on track to meet their goals and to keep management up to date on the revenue generated across products so that they can evaluate which ones are the best sellers.
It tracks, prioritizes, and also helps in solving omnichannel customer queries.
- Customer Relationship Management
Customers using this feature can make service requests, track updates on their existing requests, post comments, and communicate with your company at their own time and convenience.
- Helpdesk Management
It lets you keep all signed copies of service contracts, support agreements, and other similar documents, whether they are in hard copy or digital form. You can also design processes to get system notifications and keep customers informed about their expiration contracts.
- Customer Service Reporting
With this feature, reports can be automatically emailed or sent to managers or team leaders at a set date and time. This lets you make the quick decisions you need to make to improve the efficiency of your customer service.
- The Second CRM for Businesses and Industries
- Insurance \sInsurance
Launch new products more quickly, sell insurance plans online, manage claims efficiently, and improve client engagement to build relationships that will last.
- Higher Education
Improve the way staff, students, and alumni work together and manage the different stages of a student's life, from the first inquiry to graduation.
- Retail and eCommerce
Manage sales across many channels, standardize inventory and shipping processes, build stronger relationships with customers, and get real-time analytics to make better decisions.
- Manufacturing and distribution
It helps you form a long-lasting relationship with dealers and distributors through processes of costing, inventory management, and field service management.
- Specialized Clinics
Intake of patients can be organized, medical records can be stored, billing and the revenue cycle can be managed, automated notifications can be sent out, and real-time dashboards can be generated.
- Training & Events
It assists you in the planning, promotion, and execution of the events, as well as the online registration, the creation of estimates and bills, and the tracking of attendance with feedback and insights for better decision-making.
- Investment Management
It streamlines the process of investing, from setting up events and booking fees to generating contracts and automatically calculating payouts, while keeping clients engaged with periodic notifications.
- Integrations
Second CRM works well with all popular and widely available business solutions for accounting, marketing, and communication.
Pros:
The Second CRM has the following advantages that you should consider:
- The Second CRM support staff assists clients in all Asian languages by email, via a local phone number, or even over Whatsapp.
- Second CRM cuts down on effort, speeds up growth, and enables businesses to direct all of their attention and focus toward their people, relations, and things that matter: their customers.
Cons:
The Second CRM has the following disadvantages that you should consider:
- There are no major drawbacks or cons to the Second CRM software.
Conclusion:
The Second CRM Subscription includes five users of the Second CRM Foundation which provides all of its features. You can use this software on your own or with your team, and you will own the license permanently. You can learn from Second CRM specialists in person and obtain best practices, tips & tricks, and potential pitfalls. Also, If you run into any issues or have questions, all you have to do is make a service request on the Second CRM Portal, and you can submit as many of your requests as you need; there is no cap on the number of requests of this kind. It is a customer relationship management (CRM) that offers powerful add-on features and tools that enable companies to manage customer service in a unified manner, resulting in a more smooth experience and improved customer engagement.