Overview
SP CRM is the only CRM service provider that works through office 365 software tools. It is a product that has helped a lot of companies to manage their businesses and grow in terms of revenue. The best thing about this tool is that all the data can be managed easily using Word, Excel, PowerPoint, and other office tools. The software has integrated with these office 365 tools and therefore provides integrated services. SP CRM becomes a part of the daily activities of the employee force as it can be easily embedded on smartphones as well. The sales team gets to have access to all sales reports, speculations, important service information, and also company requirements. There are lots of big and small companies that have subscribed to SP CRM. They can manage all the business operations along with existing customers and new leads.
About SP CRM
SP CRM is a part of the SP Marketplace as the company itself provides multiple services to clients. These services are not just for CRM purposes but overall business management. SP CRM is one of the biggest products of the company. The company itself was started in 2012 in California. The startup was founded by two Silicon Valley veterans that already had the idea of this domain. They started as a team that wanted to take complete benefits of the office 365 software. The founders knew how impactful office software is and they are also being used by people all the time. Since SP CRM is providing the services through office 365 tools, there are thousands of businesses that have used the services. Multiple applications and operations portals are running because of this service. Moreover, SP CRM is a service that makes sure the existing customers are being managed. This tool can be used to make sure that the leads are being followed up and the existing customers are updated too. These updates are done through input from the data stored on office software. The data shared on excel, word, etc. can be shared amongst the sales team to make the sales moves. The reason why Microsoft 365 is being used is that it has already become a part of every person's life these days. Everyone is familiar with the platforms and it offers a robust design along with consistent design. The users get one hundred percent flexibility to meet and collaborate with other businesses too. SP CRM believes in providing cost-effective and straightforward solutions to all kinds of business problems. SP CRM comes under SP Marketplace along with a lot of departments like HR, Marketing, Sales, and IT department. It can be said that the company is providing digital workplaces for employees and partners.
What are the services provided by SP CRM?
SP CRM has been one of the biggest selling points for SP Marketplace. It can provide better sales as well as better business management to the clients. Under this product, the company is providing services such as:
Sales are important for the expansion of a business and that is what SP CRM primarily focuses on. The sales tools integrated with office 365 software make sure that all the leads are taken care of. The leads are managed on the excel sheet along with their details being on the Microsoft cloud. The automated software tends to send emails to the leads about the products and the services from the client. The sales team can also use the tools to make drafts for the sales pitch and also take follow-ups. The calendar is automatically updated by the office tools to take away unnecessary stress from the sales team.
Since the SP CRM comes with an integration of the office tools, clients get to have a look at their sales reports all the time. The software prepares a proper sales analysis report by collecting the data from all office software. Every user from the organization can have a look at the report on the dashboard. With the help of this reporting mechanism, clients can easily analyze their sales and then plan the next moves.
SP CRM helps to improve marketing tactics as well. The clients can get custom sales drafts and pitches being made on Microsoft word or PowerPoint tool. Moreover, the email templates are synced with the email software and automatically sent to the existing customers and the leads. Using the office tools, the social media marketing game of the clients is also improved. The calendar can be used to track marketing activities as well.
Another valuable input from the SP CRM is the task automation process. The tools provided by the CRM make sure that all the tasks assigned on the dashboard are automatically transferred to the sales team. Moreover, these tools also automate sending emails, solve various queries and take the data input as well. Some other company tasks that require automation can be put into this system as well.
Pricing
SP CRM is providing all these services at a very cost-effective and competitive price. The prices are based on the region that the clients belong to and also on the services that they are opting for in the package. Overall, SP CRM is an affordable tool for small and medium businesses.
Pros and Cons
- SP CRM is a one-stop solution for all business-related problems. The services provided by this product can improve the sales output and increase revenue.
- The tools are integrated with office 365 software which makes it extremely easier to use and understand.
- The workers get all the notifications and work updates on their smartphones. This makes it easier for the team to stay connected and the company at all times.
- These tools are extremely easy to use and draw data from one another to process different tasks.
- The datasheet provided by SP CRM for the sales leads is pretty comprehensive and large. Therefore, the sales automation tool sends customized emails to the leads based on their interests and takes follow-ups as well.
- SP CRM is not able to provide some of the features that are included by other CRM platforms.
- It is not available in some countries around the globe.
Conclusion
A lot of small businesses have decided to go over the internet and have international exposure. This brings up a lot of opportunities to earn from an international audience. Along with the increased chances of businesses, it also poses competition. Since access to the internet is universal, competition has increased quite a lot as well. Businesses are selling everything on the internet which makes thousands of websites selling the same thing. So, the big question comes up as to which business is going to get the audience. SP CRM helps in getting on track to get more business. This CRM tool helps to find interesting leads and also manage existing customers. Moreover, it also helps automate various tasks and also get sales reports. All of this is done using the office 365 tools which are very easy to use. So, if a business wants to expand its services and get better revenue, it can easily take the help of SP CRM.