Overview:
Vinconnect—Connect CRM is a customer relationship management system that connects dealership tools and sales processes to give a single view of the customer across all touchpoints and departments. Its car dealer CRM simplifies the process of purchasing a car and helps dealers provide the shopping experience that clients anticipate by streamlining the process with highly configurable workflows and robust lead automation. Connect CRM allows for multi-channel communication that can be tracked between salespeople and customers. It has options for email marketing, texting, and call tracking, all of which can be accessed through the desktop version of Connect CRM or the Connect Mobile app. The Connect CRM custom solution set offers performance management, which is regular interaction with an automotive retail industry specialist to help maximize utilization. Connect CRM is a solution that works well for dealerships of any size or organizational structure because it has procedures that can be changed easily and enterprise-level features that allow dashboard views for more than one store.
About us:
VinConnect—VinSolutions' automotive software solutions integrate your existing systems and tools to provide you with a unified view of the customer across your entire dealership. This will help you build better relationships with your customers and get more of them to buy from you again. VinSolutions addresses the issue that automobile dealerships only infrequently develop CRMs by themselves. The people who work on software don't comprehend what it takes to sell automobiles every day. At VinSolutions, the product developers get feedback and direction from people in the same industry as them: car dealers. Almost all of the people on all of their teams, like sales, support, performance management, and product management, used to work at dealerships.
The goal of VinSolutions is to transform car dealerships so that they better serve their customers, who are now more knowledgeable than ever before. The team helps dealerships show that they know their customers and want to give them information by making more helpful virtual showrooms, sending timely and relevant messages, and making sure that every interaction a customer has with the dealership is a good one. VinSolutions helps you get the most out of every relationship by giving you more access to information about cars and a deep understanding of sales processes and how to talk to people.
VinSolutions Connect CRM is a customer relationship management system built for the automotive retail industry. It is based in the cloud. Connect CRM helps car dealerships process and follow up on leads more effectively by integrating systems, processes, and tools. This gives the whole dealership a clear picture of the customer. VinSolutions is a brand that is owned and operated by Cox Automotive.
Connect CRM gives car dealerships full control over how they manage lead generation by giving them workflows that are completely flexible and can be changed at any time by authorized users. VinSolutions has DMS certification from Autosoft, CDK, Reynolds & Reynolds, and Dealertrack, as well as OEM certification from every major automaker.
Company's Services:
Connect CRM offers the following features and tools to benefit your business and organization:
To get the most out of your automotive CRM software, you can easily schedule regular consultations with your performance manager. Your Performance Manager is a professional advisor who specializes in automotive retail sales and is a partner in the success of your dealership's business.
- Flexible, Customizable Processes
It makes it possible for your salespeople to work with automobiles. Give your salespeople more power by giving them automotive CRM solutions that can change as your dealership's needs do. By modifying the procedures of your auto dealership CRM on your own—in whatever way is necessary and at whatever time is necessary—you can keep up with the rapid pace of shifting consumer preferences and staffing transitions. These updates won't disrupt ongoing activities or sales leads.
- Integrations in conjunction with Insight
Integrations from Cox Automotive that can turn data into actionable insights can help you get more done. Using a database that takes data from many sources, such as Dealer.com, Xtime, and vAuto, you can provide a more effective and individualized experience for your customers. This will as a result generate more leads, increase your conversion rate, and increase your overall revenue.
- Connect with customers whenever and wherever you choose.
Connect Mobile is a powerful mobile app for Connect CRM that lets you get in touch with your customers quickly and well. Your staff will be able to deliver a better and more flexible buying experience from anywhere. Your staff can use their smartphones; the mobile app will have complete follow-up features and will not lag behind the desktop software.
- Drive decisions with data
With fully customizable sales lead reports, you can make management decisions that are better informed and take less time and effort. Use custom data visualizations to look at important CRM dealership metrics for your whole shop, and use Enterprise Reporting & Analytics to see group-level metrics all in one report.
With the help of VinSolutions' marketing tools like Connect Campaigns, TargetPro, and TargetPro+, you can create automated and targeted marketing campaigns and give your dealership's customers timely, high-value sales and service offers.
- Protect sensitive information at all costs
Using Document Library, which lets you take pictures of driver's licenses with your phone's camera and store them in the customer lead record in Connect CRM, you can easily reduce the security risks that come from lost paperwork.
- Automate database maintenance
Using Data Appends, you can efficiently clean up the filthy data that is lying in the database of your auto dealer CRM system. This software will automatically merge any duplicate customer records and add any new or changed contact information to customer lead records.
- Hold your staff accountable
Conversation tracking software lets you log, record, and review every sales call you make with a customer. This makes your staff more responsive and improves customer satisfaction with your service.
Pros:
There are the following advantages of Connect CRM that you must consider:
- VinConnect is an outstanding platform, it makes organizing workflows, generating reports, and several other tasks quite easy and simple.
- VinConnect can reconcile data easily. It is less difficult to keep tabs on how often employees communicate with clients and how quickly they do so with this application. Moreover, Connect CRM has a pleasing aesthetic. The majority of CRM tools can be somewhat unsightly.
Cons:
There are the following disadvantages of Connect CRM that you must consider:
- The PC version of the Connect CRM doesn't support all of its features but it works smoothly on the Mobile application. Also, skating takes place within the mobile application.
- It will certainly help your sales team to maintain information in an organized manner; nevertheless, it won't help you to perform very easy duties such as mailing letters, using numerous templates at the same time, etc. Even the most basic arrangements for follow-up aren't working despite several attempts. It is only helpful to the sales team up until the point where the deal is made. Then, for some unknown reason, it won't work.
Conclusion:
Connect CRM is a highly effective customer relationship management system that connects dealership tools and sales processes to provide a unified view of the customer across all touchpoints and departments. Connect CRM simplifies the process of purchasing a vehicle and helps dealers provide clients with the shopping experience they have come to expect by providing highly configurable procedures and robust lead automation. Controlling resources and keeping track of inventory are made simple within its framework. There is no friction or mental work needed to work at a desk or with other software. This customer relationship management system is foolproof. It is better in every way than every other piece of software used in the automotive industry. It is the best CRM software currently available for the automotive industry. With this incredibly intuitive piece of software, customer relationship management is at its pinnacle and simpler than it has ever been.